Overview
On Site
$30 - $33
Contract - W2
Contract - 12 Month(s)
No Travel Required
Skills
Computer Hardware
Active Directory
Asset Management
Command-line Interface
Communication
Computer Networking
Customer Service
GPO
Group Policy
ITIL
Laptop
MSI
Management
Microsoft Office
Microsoft SCCM
Microsoft Technologies
Microsoft Windows
Network
Onboarding
Printers
Remote Support
Root Cause Analysis
Scripting
Software Deployment
Software Packaging
Tablet
Technical Support
VBScript
Windows PowerShell
Job Details
Title: Technical Support Analyst
Location: Richmond, VA
Work Type: Onsite
Duration: Long-term Contract
About the Role
Client is seeking a local candidate for an on-site technical support and software deployment position. The ideal candidate will have a strong background in supporting Windows desktop users within an enterprise environment, along with hands-on experience in software packaging and deployment.
This position requires the candidate to be on-site 100% of the time from Day 1. Remote or hybrid work is not permitted.
Key Responsibilities
- Perform software installations manually, through automated deployment tools, and via command line scripting
- Keep client machines updated with current patches and security updates
- Create and maintain standardized software packages for consistent deployment across the agency
- Handle onboarding and offboarding processes for new and departing employees
- Manage user account access and security settings, including Active Directory and system groups
- Monitor and manage IT issues using tools such as Keystone Edge (KSE), Shared Email Inboxes, and SharePoint
- Provide in-person, phone, and remote support for a wide range of IT-related issues
- Act as a liaison to ensure the delivery of high-performance IT services
- Troubleshoot and resolve issues related to desktops, laptops, tablets, printers, and copiers
- Recommend improvements for IT systems and operational processes
- Conduct root cause analysis of software, hardware, and network issues, escalating as necessary
- Install, relocate, and maintain IT equipment (must be able to lift up to 50 lbs)
- Document technical processes, procedures, and develop internal job aids for staff
Required Skills & Experience
- Software Deployment & Packaging:
- Strong experience with Microsoft Software Installer (MSI) and automated software packaging/deployment
- Familiarity with Managed Engine Endpoint Central, SCCM, and other patching/vulnerability remediation tools
- Scripting & Automation:
- Proficient in scripting using PowerShell, VBScript, and Batch
- Troubleshooting & Analysis:
- Demonstrated ability to troubleshoot deployment issues, client components, hardware/software conflicts
- Experience interpreting vulnerability reports and prioritizing patch deployment
- Customer Support:
- Strong customer service orientation with a Customer First mindset
- Ability to clearly communicate solutions to technical and non-technical users
- Technology Stack:
- In-depth knowledge of Windows 11, Office 365, SharePoint, Teams, and OneDrive
- Familiar with Active Directory, Group Policy (GPO), and remote support tools
- Understanding of basic networking concepts
- Other:
- Excellent verbal and written communication skills
- Ability to document technical procedures and create support documentation
- Must be able to lift and move equipment up to 50 lbs
Preferred Qualifications
- Experience in a government or highly regulated environment
- Exposure to ITIL best practices
- Familiarity with asset management and license tracking tools
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.