Junior Technical Specialist

Overview

On Site
$40 - $45
Contract - W2
Contract - 12 month(s)
No Travel Required

Skills

ACCOUNT MANAGEMENT
Service Desk Operations
Desktop Applications Support
Active Directory Administration
IT Security Compliance

Job Details

Job Description:
  • The client is seeking a Technical Specialist for a 12-month engagement to work with the Service Desk and Accounts Team.
  • This role serves as an advanced-level resource with specialized knowledge and experience in service desk and account management.
  • The candidate will use technical expertise in IT service delivery and an understanding of business needs to evaluate assigned incident and problem tickets, prioritize and evaluate business impact, and convey technical and functional concepts related to operations and security.
  • The position supports more than 12,000 computer users and provides technical guidance on desktop applications, system security, and account administration.
Responsibilities:
  • Serve as a technical resource on standard desktop applications for over 12,000 users.
  • Analyze customer needs and resolve technical issues independently.
  • Manage time effectively to meet schedules and prioritize tasks according to customer needs.
  • Communicate complex technical information to non-technical users.
  • Troubleshoot hardware and software problems involving local area networks and personal computers.
  • Manage critical incidents, identify problems, make corrections, and assist others with resolutions.
  • Support end-user password resets and provide instructions on desktop application functionality.
  • Follow detailed procedures and make recommendations for problem solutions.
  • Verify user identity and demographics, capture requests, and ensure timely resolution of service desk tickets.
  • Distribute agency-wide communications related to technology issues.
  • Perform advanced account administration, creating and modifying accounts for employees.
  • Serve as a subject matter expert in Active Directory with the ability to troubleshoot and adjust properties as needed.
  • Resolve incidents and document resolutions, providing weekly status reports to management.
  • Implement IT security requirements and ensure data protection against unauthorized access or use.
  • Provide guidance and advanced support for a broad range of technologies.
  • Lead projects requiring coordination of team members and integration of skills for organizational success.
  • Maintain appropriate documentation of processes and procedures in accordance with operational and service level agreements.
  • Ensure compliance with DOT and ITS security policies and standards.
Skills:
  • Advanced knowledge of service desk operations and account management.
  • Strong technical expertise in desktop applications, networks, and Active Directory.
  • Ability to troubleshoot complex issues and provide effective resolutions.
  • Proficiency in documenting technical processes and maintaining standards.
  • Experience with project management including leading teams and reporting status to management.
  • Knowledge of IT operations and security policies.
  • Strong communication skills with the ability to interact effectively with end-users and team members.
  • Ability to use multiple resources for technical support and problem-solving.
  • Proven experience providing advanced support for a wide range of technologies.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.