IT Support Analyst

Overview

Hybrid
Depends on Experience
Contract - W2

Skills

ITOPS_Help Desk
ITOPS_Desktop Support

Job Details

Our government client is looking for an IT Support Analyst on a hybrid 12+ months renewable contract role in Petersburg, VA

Position- IT Support Analyst

Job Description:
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems.  Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks. Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Reviews and recommend procurement of information technology equipment. Maintains the necessary security controls over software.

Required/Desired Experience:

  • Bachelor’s degree in an Information Technology related discipline – work experience may meet this requirement in lieu of a degree at the hiring mana Required
  • Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management. Required
  • General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings Required
  • Experience leading meetings, collecting requirements, finding solutions, escalating issues, researching issues and solutions, and preparing comprehens Required
  • Experience troubleshooting hardware and software –hands-on or from a service desk Required
  • Demonstrated skills in creating professional communications to users Required
  • Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed Required
  • Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues Required
  • Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh Highly desired
  • Demonstrated success working as a team member and collaborating to achieve objectives. Highly desired
  • Microsoft Office Specialist Certification -Associate or Above. Desired
  • Knowledge of and previous experience with Virginia Information Technologies Agency (VITA) Highly desired
  • Excellent project management skills and ability to manage multiple priorities Desired
  • PC/Hardware experience Required
  • Some level of desktop support experience and supporting a Windows 10environment Desired
  • Hardware/software troubleshooting experience Required

 About Vector:
Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY
www.vectorconsulting.com
“Celebrating 30 years of service.”
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