IT Project Support Specialist

ASSYST is seeking an experienced IT Project Support Specialist to support our government customer based in Tallahassee, Florida.

Location: On-site in Tallahassee, Florida

Scope of Work:

• The selected candidate will serve as part of the leadership team for the OIT PALM Program, performing a broad range of administrative and project-related tasks.
• The ideal candidate will be highly motivated, a self-starter with strong initiative, and capable of working independently with minimal guidance.

Key responsibilities include:

• Supporting project and program managers with documentation, facilitation, reporting, analysis, and other delivery tasks.
• Performing administrative duties such as hiring, onboarding, separation, and annual recertifications.
• Creating and maintaining internal documentation, SharePoint sites, and PowerAutomate workflows.
• Managing backlogs and work items in Azure DevOps.
• Using ServiceNow for time, configuration, and service management.
• Preparing and maintaining documents, spreadsheets, presentations, and workflow diagrams.
• Supporting hiring activities including resume screening, candidate evaluation, interview coordination, and onboarding logistics.
• Coordinating staff training and tracking consultant hours to avoid overages.
• Collaborating with other offices for procurement of staff and services.
• Fostering a communicative and collaborative team environment.

Required Experience:

• Analyzing situations and identifying tasks required for completion.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Experience in State Government.
• Familiarity with ServiceNow, Azure DevOps (or similar Agile tools).
• Creating and managing SharePoint sites and workflows.
• Constructing workflow diagrams and flowcharts.
• Onboarding and training employees.
• Using My Florida Marketplace for tracking Purchase Orders.
• Working on Agile teams and managing small projects.

Job-Specific Knowledge, Skills, and Abilities:

• Knowledge of project management principles and techniques.
• Strong analytical and critical thinking skills.
• Effective time and resource management.
• Ability to prioritize, plan, and manage complex assignments.
• Independent and team-oriented work capability.
• Strong verbal and written communication skills, including documentation and note-taking.
• Customer service orientation.
• Ability to identify stakeholder needs and gather requirements.
• Commitment to following established processes, compliance standards, and effective communication with stakeholders and leadership.

Education:

Bachelor s Degree in Computer Science or related field preferred. Equivalent experience may substitute for formal education.

ASSYST is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law