IT Program Manager

Salary: Depends on Qualifications
Location : Houston, TX
Job Type: Regular Full-time
Job Number: 15463
Department: Universal Services
Opening Date: 08/19/2025
Closing Date: 9/20/2025 11:59 PM Central
Max Number of Applicants: 99

Position Description
About Harris County and Universal Services:

Harris County Universal Services (Universal Services) is transforming the way the County does business and seeking IT Program Managers to join our team.
Universal Services is the enterprise IT solutions center for the departments and offices of Harris County, providing Information Technology, Public Safety and Justice Technologies, 311 Constituent Engagement Services, Fleet Services, and Records and Information Governance Services.
Harris County is the third largest and most diverse county in the nation, with a population of more than 4.7 million. Harris County Commissioners Court, the County's governing body, directs a budget of more than $4 billion providing essential services including flood control, infrastructure, healthcare, housing, and justice administration.
This is a great time to join Universal Services as we enhance critical services to Harris County residents and internal customers.
Position Overview:

This posting is for up to 5 Program Managers in the program areas of Administrative, Infrastructure, Justice, Law Enforcement and Commissioners Court.
In Harris County Universal Services, the IT Program Manager is responsible for managing and coordinating technology programs and related projects across Harris County departments. This role involves overseeing the successful execution of assigned programs within portfolios, ensuring alignment with organizational goals, managing resources, and facilitating collaboration amongst cross-functional teams. The Program Manager plays a key role in driving program delivery, resolving issues, and ensuring high quality outcomes and compliance throughout the life cycle.
Job Responsibilities:

Program Management & Execution

• Plan and manage an IT program with related projects that are aligned with HCUS and stakeholder department strategies.
• Oversee project charter scope, timelines, milestones, and deliverables.
• Track program performance against goals, schedules, and budgets.
• Identify and mitigate risks, issues, and dependencies affecting program success.

Stakeholder Engagement

• Coordinate communication among stakeholders including business units, IT leadership, vendors, and other departments.
• Regularly meet with and provide status updates, dashboards, and reports to leadership and stakeholders.
• Act as a liaison between technical teams and non-technical stakeholders to ensure shared understanding of goals and constraints.

Project Coordination & Oversight

• Support and collaborate with Project Managers to ensure individual projects align with the program's objectives and timeline.
• Monitor progress, resource usage, and key deliverables across projects.
• Assist in resolving conflicts or roadblocks that arise within or between projects.

Team Collaboration & Support

• Work with cross-functional teams including technical leads, business analysts, and operations teams to execute on program objectives.
• Support a collaborative team culture with a focus on accountability, transparency, and continuous improvement.
• Provide guidance and direction to project team members and support development of best practices.

Process & Governance

• Follow and support the implementation of established program and project management methodologies.
• Ensure documentation, reporting, and compliance practices are adhered to.
• Contribute to process improvements and program governance standards.

Quality Assurance

• Ensure delivery of high-quality outcomes through adherence to quality management processes.
• Support testing, user validation, and program review processes.

Harris County is an Equal Opportunity Employer
;br> If you need special services or accommodations, please call or email
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements
Education:

• Bachelor's degree in Information Technology, Business Administration, or related field

Experience:

• 7+ years of experience in program or project management, ideally in IT environments.

Knowledge, Skills, and Abilities:

• Proven track record managing complex, cross-functional programs with multiple stakeholders.
• Familiarity with project management tools and methodologies (e.g., Agile, PMBOK, PRINCE2).
• Strong communication, organizational, and problem-solving skills.

Applicants for this position will be subject to a criminal background check that includes being fingerprinted. This applies to any position with network access to Criminal Justice Information Services (CJIS) or access to an area where CJIS is received, maintained or stored either manually or electronically (i.e. custodian, maintenance).

Automatic Disqualification:

• Convictions, probation, or deferred adjudication for any Felony, and any Class A Misdemeanor
• Convictions, probation, or deferred adjudication for a Class B Misdemeanor, if within the previous 10 years
• Open arrest for any criminal offense (Felony or Misdemeanor)
• Family Violence conviction

NOTE: Qualifying education, experience, knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
Preferences

• PMP, PgMP, or related certifications preferred.

General Information
Location:

• 1111 Fannin St., Houston, TX 77002

Work Schedule:

• 8 hours/day

Work Arrangement:

• Hybrid (combo of working onsite and working from home.
• Exact hybrid schedule will be determined with your direct manager)

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

HARRIS COUNTY EMPLOYEE BENEFITS

Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.
The following benefits are offered only to Harris County employees in regular (full-time) positions:
Health & Wellness Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Wellness Plan
• Life Insurance
• Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account

Paid Time Off (PTO)

• Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
• Eleven (11) County-observed holidays
• One (1) floating holiday per year
• Paid Parental Leave*
• Sick Leave

Retirement Savings Benefit

• 457 Deferred Compensation Plan

The following benefits are available to Harris County employees in full-time and select part-time positions:

• Professional learning & development opportunities
• Retirement pension (TCDRS defined benefit plan)
• Flexible work schedule*
• METRO RideSponsor Program*

* Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas.
In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.
For plan details, visit the Harris County Benefits & Wellness website:
01

Which of the following best describes your highest level of education completed as it relates to this position?Qualifying information must be documented in the Education section of your application.

• High School or GED diploma
• Associate Degree
• Bachelor's Degree
• Master's Degree or higher
• None of the above

02

If you selected a college degree in response to the previous question, which of the following best describes your major?

• Information Technology
• Business Administration
• Other Related Field
• Unrelated Field
• N/A; No Degree

03

Please describe your educational background including level of education completed, area of study and completed major and minor programs.
04

Which of the following best describes your verifiable experience in program or project management, ideally in IT environments?(To be considered, qualifying experience must be documented in your application's employment history)

• Less than seven (7) years
• Seven (7) years but less than eight (8) years
• Eight (8) years but less than nine (9) years
• Nine (9) years or more
• I do not have this experience

05

Please provide details about your verifiable experience in program or project management, ideally in IT environments.Do not use "Please see Resume" or "See Resume"(To be considered, qualifying experience must be documented in your application's employment history)Please include your (a) role(s), (b) types of organizations, (c) scope of duties and responsibilitiesIf you do not have this experience, please type "None" in the space provided.
06

Do you have a PMP (Project Management Professional) certification, Program Management Professional (PgMP) certification, and/or related certifications?

• Yes
• No

Required Question