Business Operations Analyst

Business Operations Analyst 3

Job Summary: Talent Software Services is in search of a Business Operations Analyst for a contract position in Redmond, WA. The opportunity will be a year with a strong chance for a long-term extension.

Position Summary: The main function of a business operations specialist is to maintain vendor relationships, acting as a business analyst for non-IT projects or filling organizational roles above an administrative level, but below a management level. Other responsibilities may include maintaining all project management processes, including project goals, deadlines, metrics, and budget. The business operations specialist usually reports to a project manager or director.

Primary Responsibilities/Accountabilities:

• Establish and maintain communication services across business units or from the project team to the organization.
• Maintain the storage and retrieval of all project communications data and business metrics.
• Review contracts, cost proposals, and contract supplements.
• Set up project and work breakdown structures.
• Establish and document business processes.
• Track project budgets and expenditures, monitor transaction controls and costs against budgets.
• Predict potential budget overruns and offer solutions.
• Purpose of the Team: Focused on supporting Talent Management COE tools.
• Key Projects: Serve as the primary project manager and liaison between business stakeholders and engineering teams. Oversee initiatives from requirements gathering through to implementation. Responsible for understanding and translating opportunity areas and problem statements into clear, actionable business requirements. Conduct user acceptance testing and facilitate focus groups to ensure the end-user experience aligns with business needs. Support the succession tool by maintaining and enhancing the existing production module and implementing minor changes in collaboration with engineering. Manage communications with the business to elicit and refine requirements, support the first-party tool, coordinate upgrades or changes, and ensure seamless communication and alignment with the engineering team.
• Typical Task Breakdown and Operating Rhythm: 30% testing, 30% focus on the production module, and 30% focus on the first-party tool.

Compelling Story & Candidate Value Proposition

• This role offers a valuable opportunity to build strong cross-functional relationships by networking with a wide range of stakeholders across the ecosystem. It provides hands-on experience with SuccessFactors, deepening expertise in talent management systems. Additionally, the role offers meaningful insight into succession planning processes, contributing to broader organizational strategies around workforce development and leadership continuity.

Qualifications:

• Years of Experience Required: 5-7 years of experience required for the role.
• Degrees or Certifications Required: Bachelor's degree in business management, economics, finance, accounting, or a relevant field required. SAP certification is a plus.
• Best vs. Average: The ideal candidate is an independent worker with SAP certification, experience in business analysis, and experience in stakeholder management and requirements gathering.
• Performance Indicators: Performance will be assessed based on meeting deadlines, not receiving escalations, and team feedback from the stakeholders.
• Minimum 2-3 years of experience with program/project management skills working with stakeholders.
• Minimum 3 years of experience with Excel (VLOOKUPs, etc.).
• Minimum 1 year of experience with SAP SuccessFactors Succession Module.
• Bachelor's degree in business management, economics, finance, accounting, or a relevant field required.
• 5-7 years of experience required.

Preferred:

• Verbal and written communication skills, attention to detail, customer service, and interpersonal skills.
• Ability to work independently and manage one's time.
• Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
• Ability to apply accounting and mathematical principles to work as needed.
• Ability to analyze business trends and project future revenues and expenses.
• Previous experience with computer applications, such as Microsoft Word and Excel; Enterprise Application experience is a plus.