Overview
Remote
$50+
Contract - Independent
Contract - W2
No Travel Required
Skills
Acceptance Testing
Communication
Conflict Resolution
Customer Relationship Management (CRM)
Analytical Skill
Automated Testing
Business Process
Agile
Collaboration
Customer Service
Dashboard
Data Migration
Data Validation
Defect Tracking
Quality Assurance
Regression Analysis
SQL
STLC
Sales
Selenium
Marketing
Microsoft Azure
Performance Testing
Problem Solving
Project Management
DevOps
Drive Testing
Dynamics
HP ALM
ISTQB
JIRA
Management
Software Development Methodology
Technical Sales
Test Cases
Test Management
Test Plans
Test Scripts
Testing
Workflow
Job Details
We are looking for a Dynamics 365 CRM QA Engineer to ensure the quality, reliability, and performance of CRM solutions delivered across the organization. The role involves designing test strategies, executing test plans, automating scenarios where applicable, and collaborating closely with project teams to deliver high-quality Dynamics 365 CRM solutions.
Key Responsibilities:
- Design, develop, and execute test plans, test cases, and test scripts for Dynamics 365 CRM (Sales, Customer Service, Marketing modules).
- Validate CRM customizations, workflows, plugins, integrations, and data migrations against requirements. Perform functional, regression, system, UAT, and performance testing for Dynamics 365 CRM solutions.
- Utilize automation frameworks (e.g., Selenium, EasyRepro, Power Automate, Azure DevOps pipelines) to drive test automation.
- Ensure testing coverage for end-to-end business processes involving CRM and integrated systems.
- Collaborate with business analysts, developers, and project managers to resolve defects and improve quality.
- Track, document, and manage defects through test management tools (Azure DevOps/Jira).
- Provide testing reports, metrics, and dashboards to stakeholders and project leadership. Contribute to establishing QA best practices and reusable test assets for Dynamics 365 CRM projects.
Required Skills & Qualifications:
- Hands-on experience in testing Dynamics 365 CRM applications (Sales, Customer Service, Marketing, or custom modules).
- Strong knowledge of CRM configurations, workflows, security roles, and integrations.
- Experience with test management and defect tracking tools (Azure DevOps, Jira, HP ALM).
- Familiarity with automation testing (Selenium, EasyRepro, Power Automate) is highly desirable.
- Knowledge of SQL and data validation for CRM data migrations.
- Strong understanding of SDLC, STLC, and Agile methodologies.
- Excellent analytical, problem-solving, and communication skills.
Education & Experience:
- Bachelor s degree in Computer Science, Information Systems, or related field.
- 4 7 years of total QA/testing experience with at least 2 3 years in Dynamics 365 CRM testing.
- ISTQB/QA certification (preferred but not mandatory).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.