Overview
Skills
Job Details
DatamanUSA is looking for a Program Coordinator for our direct client based in CA. This is a great opportunity for someone who is a quick learner with excellent people skills.
Job Details:
Job Title: Program Coordinator
Location: Orange, CA
Contract: 6+ months
Roles And Responsibilities:
* Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity, and accountability.
* Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.
* Coordinates incoming language translation and/or reviews requests for CalOptima Health member materials.
* Interacts directly with members and providers to coordinate and book face-to-face interpreter requests with contracted interpreting vendors.
* Coordinates the timely vending and completion of Alternative Format material, such as Braille, Audio, and Large Print, with contracted vendors.
* Coordinates the vending of professional translation and review services in one or more of CalOptima Health's threshold languages.
* Assists in completing and/or responding to regulatory agency reports (Department of Health Care Services (DHCS), Centers for Medicare/Medicaid Services (CMS), National Committee for Quality Assurance (NCQA), etc.), surveys, audits and evaluations regarding CalOptima Health's C&L program.
* Reviews, researches, and responds to member grievances related to contracted vendor issues.
* Processes vendor invoices for translation and interpreter services timely and accurate.
* Reviews, analyzes and interprets regulations and internal/external policies and procedures related to cultural and linguistic services. - (Essential)
Basic Qualifications:
High School diploma or equivalent required.
2 years of experience in project coordination, translations, or interpreting services required.
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.
Preferred Qualifications:
Bachelor's degree in a health care-related field or cultural and linguistic studies.
2 years of experience in health maintenance organization (HMO), Medicare, Medi Cal/Medicaid, and health services.
1 year of experience with a health plan or working with culturally diverse populations.
Professional education in project management, translation, interpretation, or cultural competency training.
Experience in managed care and/or government programs.
Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Farsi, Chinese, Korean, Spanish, Vietnamese).