End User Trade Floor Support Analyst

Overview

On Site
Hybrid
$77000 - $130000 yr
Full Time
Contract - W2
Contract - Independent

Skills

Banking
Conflict Resolution
Sales
Trading
Mentorship
Service Desk
Management
Training
Computer Hardware
Active Directory
TCP/IP
Microsoft SCCM
VDI
Mobile Device Management
System Documentation
Asset Management
Technical Support
Communication

Job Details

Title: End User Trade Floor Support Analyst

Location: North America (Onsite)
Employment Type: Contract

Compensation
Pay Range:$77000-$130000/Yrs

Description
* Provide IT support for business users in North America.
* Support trading technology used by various trading and banking businesses.
* Lead and communicate effectively within the team and across peer units.
* Engage in strategic initiatives and platform enhancements.
* Ensure service objectives are achieved through various communication tools.
* Offer high-level support and conflict resolution skills.
* Maintain familiarity with IT support organizations and roles.

Key Responsibilities
* Supervise daily support for trading and sales staff.
* Manage incidents and provide user updates.
* Communicate complex issues effectively to staff and peers.
* Troubleshoot and support critical trading platforms.
* Mentor staff and conduct performance reviews.
* Document technical instructions and procedures.
* Build and foster cross-functional relationships.

Qualifications
* Bachelor's degree with 5-7 years of service desk support experience.
* Experience in high-pressure environments with excellent time management skills.
* Strong technical expertise in end-user support devices.
* Proven ability to document and write technical instructions.
* Excellent communication and staff training skills.

Core Technologies
* PC Hardware | Software | Active Directory | TCP/IP | SCCM | Thin/Zero Clients | VDI | Mobile Device Management | Ticket System | Documentation | Asset Management | User Support | Communication Skill

Contact Information
Melanie Reardon,

Benefits
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EEO Statement
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.