Overview
On Site
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 6 month(s)
Skills
Servicenow
Technical Support
desktop support
CompTIA A+
MS Office 365
Ticketing System
Job Details
Location & Work Arrangement
- Location: Franklin or Madison County, Ohio
- Work Arrangement: On-Site (Candidates will work on-site in either Franklin or Madison County.)
- Contract: This is a Contract position.
- Mode of Interview: In Person.
- Candidate Requirement: Must be located within the state of Ohio and accept that travel may be required throughout the state.
Daily Duties & Responsibilities
- Provide Tier 2 technical support and manage system access for a large user base (approximately 15,000 customers).
- Troubleshoot hardware and/or software issues independently across key areas:
- Workstation and Desktop Support
- Business Continuity
- Information Security
- Network Connectivity
- Utilize and manage the ServiceNow ticketing system for logging, tracking, and resolving technical issues.
- Demonstrate strong working knowledge of the MS Office (O365) suite.
Required Skills & Experience (1+ Year)
Candidates must possess a minimum of one year of professional experience in the following areas:
- Professional experience working with computers in a Help Desk/Support role.
- Professional experience in a customer service-related role, specifically providing phone and video support for users with varying technical expertise.
- Strong Customer Service Skills are required.
Highly Desired Skills
- Previous experience with ServiceNow (1 year desired).
- CompTIA A+ Certification (1 year desired).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.