Overview
On Site
$$32/hr on W2
Contract - W2
Contract - 10 month(s)
Skills
Customer Service
OKTA
Active dIrectory
AWS
PowerShell
Network troubleshooting
VPN
Windows 11
CompTIA A+
Microsoft Office 365
RDP
Exchange Admin
Crowdstrike
Microsoft certifications
ticketing systems
IP Phone Systems
Remote Support
Job Details
Job Title: Helpdesk System Analyst
Location: Must be local to Atlanta and work onsite every day
Interview: In-person
Job Responsibilities:
- Respond to and resolve technical support tickets related to Windows 11, Active Directory, Microsoft O365, network connectivity, VPN, and RDP.
- Assist users with password resets, PST file management, and Exchange Admin tasks.
- Provide hands-on and remote support for hardware, software, and IP phone systems (e.g., Microsoft Teams).
- Use ticket tracking systems to document, prioritize, and track user issues effectively.
- Troubleshoot advanced issues using tools like PowerShell for scripting and problem resolution.
- Support security and authentication tools such as OKTA and Crowdstrike.
- Maintain knowledge of AWS and SharePoint systems to assist users as needed.
- Deliver exceptional customer service to end-users via phone, email, and face-to-face interactions.
- Collaborate with IT teams to ensure smooth operation of company-wide systems.
Preferred Qualifications:esktop Administrator Associate, or similar are highly desirable.
- Excellent communication and interpersonal skills to interact with users of varying technical expertise.
| Skill | Required /Desired | Amount | of Experience |
|---|---|---|---|
| Strong understanding of Windows 11, Active Directory and MS O365, VPN, RDP. | Required | 3 | Years |
| Experience troubleshooting network connectivity, VPNs, and IP phones systems. | Required | 3 | Years |
| Certifications such as CompTIA A+, Microsoft certifications, highly desirable | Desired |
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