End User Support Provisioning Active Director Analyst

Our client in central New Jersey has a consulting assignment for an End User Support Provisioning/Help Desk Analyst for enterprise environment.

Level 2, responsibilities include monitor ticketing queue, solving escalation issues, terminations

Installation, configuration, and the implementation of applications and heavy Active Directory management is required, permissions.

-Installation, configuration, and the deployment of laptop and desktops.

-Management and routing of problem ticketing

-Managing a problem ticket queue while upholding response and resolution service level agreements.

-Supporting Microsoft Windows 7, Windows 10 and Microsoft Office products along with an understanding of other Windows technologies.

-Troubleshoot end user issues including software and hardware issues.

-Managed onsite inventory of assets and peripherals to ensure stock is always available and accurate.

-Continual process improvement and documentation of Standard Operating Procedures.

-Facilitate, and execute day to day activities for Helpdesk team activities.

-Delivery of services and management of problem tickets for multiple remote office locations.

Excellent customer service skills.

-strong analytical and organizational skills.

-strong communication skills, both written and verbal.

-Current A+ and /or one Microsoft certification.

-Experience supporting Microsoft OS environment.

-3 years' experience troubleshooting software and hardware on Microsoft Windows 7 based systems in a SLA driven support environment.

-3 years' experience facilitating, configuring, and deploying Windows 7/10 assets.

-Work collaboratively with other staff members.

-Self-starter that works well in a team environment.

-Understanding of Information Technology departments and responsibilities.

-Must be able to quickly learn/support new technologies and customized configurations to support critical personnel and departments.

Experienced: Minimum 5 years of xperience

Education: Bachelors

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.