ServiceNow Architect

DirectClient: Texas Health and Human Services Commission(HHSC)
Solicitation Number: 2026C0015
Title: ServiceNow Architect
Location: 4900 N. Lamar Blvd, Austin, TX 78751
Duration: Until 8/31/2026 with possible extension
Last date for submission: January 2, 2026 (2.00 PM-CST)
Important Note: 1. The working position is Telework. 2. Worker will be required to physically pick up agency issued equipment in Austin, TX and attend a virtual onboarding session on their first day of contract. 3. Candidates selected for this opportunity may be required to physically attend meetings in Austin, TX, with minimal notice

DESCRIPTION OF SERVICES:
The ServiceNow Architect is responsible for ServiceNow Design, Configuration, Customization, and Implementation at DFPS following established industry standards and best practices. This role is also responsible for the following:
Takes responsibility for overall architecture, design, implementation, and integrity of the ServiceNow platforms
As a senior technical member of the team, deliver hands-on configuration, development and integration services and serve in a quality assurance capacity for all project deliverables
Experienced in Service Now implementations which span ITIL, ITSM and security/regulatory disciplines. Implementation experience of Strategic and Project Portfolio management (SPM & PPM).
Provide High Level Design and specifications for ServiceNow implementation
Design and implementation:
o Various application modules in ServiceNow
o Integrations between ServiceNow and other 3rd party enterprise applications e.g. Azure Active Directory etc
o Configuration of ServiceNow to automate internal ITIL/ITSM processes
o User Provisioning process that integrates with internal and external systems
o ServiceNow security architecture
Provide directions and architecture to integrate with application in place that are custom built and COTS and SaaS products
Participate in process flow analysis and process redesign working with the Project Manager
Work with business office to enhance the business process with ServiceNow work process and tools
Understand how different ServiceNow modules interact to ensure that configuration done in one area is not negatively impacting other areas
Understand the ServiceNow table structures and data model
Have done Customization of ServiceNow configurations, including custom scripts
Experience working with remote teams
Share best practices and be consultative throughout the technical design of the project

CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements:
Years Required/Preferred Experience
8 Required Hands-on ServiceNow configuration, development, and integration experience
5 Required SPM/PPM module implementation experience
5 Required Expert knowledge in most of ServiceNow ITBM, DevOps, SecOps, ITOM, ITAM, IRM, ITSM, and Change Management Practices
5 Required Working knowledge of ServiceNow User Provisioning, Incident, Problem, Change, Asset, CMDB, Service Catalog, Email modules, etc
5 Required Architected and implemented Integrations inbound/outbound with ServiceNow using Azure AD, Trusted Sources for SSO, Mid server, web services REST/SOAP, email and other relevant
3 Required Excellent communication skills verbally and in writing used when leading ServiceNow implementation activities, presenting to leadership, and training less experienced staff
7 Preferred Industry and project experience with ServiceNow
5 Preferred ServiceNow System Administrator and/or and Implementation Specialist certification
5 Preferred Technical Documentation including Technical Design, Implementation, and Configuration Plans
5 Preferred Experience implementing the Core Process Areas: User provisioning, Incident, Problem, Change, Service Catalog, Request, and CMDB
3 Preferred Some technical knowledge is highly desirable in programming e.g. Java, Javascript, SQL, etc.