Technical Writer

Job Description

Key Responsibilities

• Apply existing content into standardized Microsoft Word templates

• Edit job aids for clarity, consistency, and plain language

• Conduct accessibility checks (e.g., heading hierarchy, alt text, contrast)

• Collaborate with subject matter experts (SMEs) to clarify content and apply revisions

• Finalize documents and prepare for SharePoint publishing

• Track and report document status and progress

Required Skills and Experience

• Strong writing and editing skills

• Proficiency in Microsoft Word and document formatting

• Familiarity with digital accessibility principles (Section 508, WCAG 2.1)

• Experience using Adobe Acrobat Pro to validate accessibility in exported PDFs, including use of the Accessibility Checker, Tags panel, and Reading Order tools

• Ability to follow templates and content guidelines with high attention to detail

• Basic experience using screen readers or assistive tech for accessibility checks

• Strong time management and organizational skills

• Clear written and verbal communication

Preferred Qualifications

• Experience updating or editing instructional or technical content (e.g., job aids, user guides, Standard Operating Procedures)

• Familiarity with plain language best practices

• Experience working with cross-functional teams or subject matter experts

• Knowledge of SharePoint or document publishing workflows

• Experience with CommonLook or other advanced PDF accessibility tools

• Understanding of PDF tagging and remediation workflows using Adobe Acrobat Pro

• Interest in training, adult learning, or IT education environments