Technical Writer (In Person only)

Scope of Services:
This position's expectations include:

• Responsible for multimedia development using Adobe Captivate, Adobe Creative Suite (i.e., Illustrator, Photoshop, Premiere Pro, After Effects, Audition), 3D Modeling software, etc.

Primary Job Duties/ Tasks:
Duties of the selected candidate will include, but not be limited to:

• Design and develop Computer-Based Training (CBT) by using engaging learning activities, course content, quizzes and course interactions that will aid in retention and transfer, meet the business need and support the overall training strategy.
• Create compelling graphics, such as banners, logos, flyers, posters, infographics, etc. using Adobe Photoshop and Illustrator.
• Edit and create engaging videos for use on websites and in CBTs using Adobe Premiere Pro, Captivate, and After Effects.
• Create storyboards, discuss project plans, follow project schedules, and manage project workloads independently while maintaining a strong working relationship and effective communication with the team members.
• Support and assist with special projects and initiatives that support the agency and Organizational Development Office.

Education:

• A bachelor's degree in journalism, Technical Writing, Business Administration, Graphics Design, Instructional Design, Web Design, Graphic Design, Corporate Multimedia Production, Digital Design and Animation, Fine Arts, or other multimedia related subject or other duties as assigned.

Experience:

• Typically has 1 to 2 years of business, technical writing experience and/or working knowledge of multiple software and graphics, web, instructional design and multimedia production experience.

Job Specific Knowledge, Skills, and Abilities (KSAs):
The submitted candidate must be able to apply common knowledge, skills, and abilities in the following areas:

1. Knowledge of instructional design and adult learning concepts, techniques, and methods
2. Knowledge of trends in creative design, processes, products, digital media, and websites
3. Knowledge of 508 Electronic and Information Technology Standards
4. Skill in researching, compiling, and analyzing data to report findings
5. Skill in using Microsoft Suite; including but not limited to Word, Excel, PowerPoint, SharePoint, etc.
6. Skill in producing and organizing supporting materials
7. Skill in managing self and taking pride in providing exceptional customer service by responding with a sense of urgency, practicality, accountability, and integrity
8. Skill in working in a dynamic environment that requires critical thinking and strong analytical skills
9. Skill in effective communication; both verbal and written and establishing and maintaining effective working relationship
10. Ability to use multimedia development tools (audio-video Production, streaming media, Graphic design, website design, computer-based training software, publication software, etc.) with an emphasis on the Adobe Creative Suite and Adobe Captivate
11. Ability to interact and collaborate directly with customers and colleagues
12. Ability to work independently and as a team
13. Ability to plan, organize, coordinate, and prioritize work assignments for him/herself or other team members.
14. Ability to receive and give constructive criticism, and maintain effective work relationships.

General Knowledge, Skills and Abilities (KSAs):

1. Initiative: Must be able to comprehend assignments, organize workload, and meet deadlines with little direction. Must be able to monitor and analyze situations to determine the next step.
2. Communication: Can clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e., project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others.
3. Customer Service: Works well with clients and customers (i.e., business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem.
4. Decision Making: Makes sound, well-informed, and objective decisions utilizing critical thinking skills and analysis.
5. Flexibility: Open to changes, new processes (or process improvement), and new information. Can adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others.
6. Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others
7. Leadership: Motivates, encourages, and challenges others. Can adapt leadership styles in a variety of situations.
8. Problem-Solving: Able to identify, evaluate, and use sound judgment to generate and evaluate alternative actions and make recommendations accordingly.
9. Team Building: Encourages, inspires, and guides others toward accomplishing the common goal as an equal member of the team.
10. Quality Assurance: Knowledge of ideologies, techniques and tools for quality assurance and control. The ability to put the ideologies, techniques, and tools into practice.