IT Support Technician

DataStaff, Inc. is seeking an IT Support Technician for a long-term contract opportunity with one of our direct clients in Petersburg, VA.
*This position is hybrid
Responsibilities:

• Provides comprehensive, hands-on, on-site technical assistance to technology users.
• Independently troubleshooting and resolving complex software, hardware, and network problems, with all problem resolution documented thoroughly within our ITSM tool.
• Delivering direct, on-site service, clearly communicating solutions, and ensuring optimal functionality for users.
• This position requires a Tier II support level.

Required Skills:

• 3 Years - Windows (10/11) Understanding of installation, configuration, troubleshooting (e.g., registry, services, event viewer)
• 3 Years - Desktop/Laptop Repair & Troubleshooting: Ability to diagnose and replace components (RAM, hard drives)
• 3 Years - Peripheral Devices: Installation, configuration, and troubleshooting of printers, scanners, monitors, and other peripherals.
• 3 Years - Wireless Networking: Knowledge of Wi-Fi standards, security protocols (WPA2/3), and troubleshooting connectivity issues.
• 3 Years - Microsoft Office Suite: Advanced proficiency in Outlook, Word, Excel, PowerPoint, and Teams (installation, troubleshooting, data recovery)
• 3 Years - Problem-Solving & Critical Thinking: Ability to diagnose complex issues logically and systematically.
• 3 Years - Communication Skills (Verbal & Written): Clearly explaining technical concepts to non-technical users, writing clear documentation, and professional
• 3 Years - Customer Service: Patience, empathy, and a helpful attitude when assisting users.
• 3 Years - Time Management & Organization: Prioritizing tasks, managing multiple requests, and maintaining accurate records.
• 3 Years - Teamwork: Collaborating effectively with other IT professionals.
• 3 Years - Adaptability & Learning Agility: Willingness to learn new technologies and adapt to evolving IT environments.

Desired Skills:

• 3 Years - MacOS: Proficiency in installation, configuration, troubleshooting, and user management.
• 3 Years - Remote Desktop Tools: Proficiency with tools like TeamViewer, RDP, Any Desk for remote support.

This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401K program available for employees after 6 months.