Overview
On Site
USD 30.00 - 36.00 per hour
Contract - W2
Skills
Software Troubleshooting
Tier 2
Remote Support
Computer Hardware
Mobile Devices
Printers
Management
Help Desk
User Guides
Training
Inventory
Procurement
Technical Support
Microsoft Windows
Microsoft Office
Computer Networking
Virtual Private Network
SFTP
TCP/IP
Communication
Customer Service
Problem Solving
Conflict Resolution
Network+
Microsoft Certified Professional
Technical Writing
Documentation
Job Details
Our client, a well-established academic institution, is seeking a Desktop Support Specialist to deliver advanced on-site technical support across multiple campus locations. This role involves end-user support, hardware/software troubleshooting, and system upgrades for users.
Key Responsibilities:
Required Skills & Experience:
Preferred Qualifications:
Compensation: $30 - 36/hr
Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications.
#SONITECH
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Key Responsibilities:
- Provide Tier 2 desktop support for hardware, software, networking, and peripheral issues.
- Install and upgrade computers, mobile devices, printers, and related equipment.
- Document, manage, and resolve tickets using the internal helpdesk system.
- Coordinate with third-party vendors and internal IT teams for complex issues.
- Assist with developing user documentation and training materials.
- Monitor inventory of IT equipment and assist with procurement tracking.
- Support institutional events (e.g., Orientation, Commencement), including occasional evening/weekend work.
Required Skills & Experience:
- Bachelor's degree or equivalent experience.
- 1-2 years of hands-on technical support experience.
- Strong knowledge of Windows OS (Windows 10/7), Microsoft Office, and basic networking tools (VPN, SFTP, TCP/IP).
- Excellent communication, customer service, and problem-solving skills.
- Ability to lift/move computer equipment as needed.
Preferred Qualifications:
- Relevant certifications (A+, Network+, MCSA) are a strong plus.
- Experience in technical writing or documentation.
Compensation: $30 - 36/hr
Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications.
#SONITECH
#SONITECH1
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