Enterprise Project Manager CRM Business Analyst - BA 25-32520

Overview

Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
No Travel Required

Skills

System Requirements
Training
User Guides
Workflow
Requirements Elicitation
Salesforce.com
Microsoft Dynamics
Standard Operating Procedure
Pipeline Management
Process Improvement
End-user Training
FOCUS
Leadership
Mapping
Optimization
Customer Experience
Customer Relationship Management (CRM)
Documentation
Dynamics
Business Requirements Gathering
Change Management
Collaboration
Customer Engagement
Sales
Testing

Job Details

Title: Enterprise Project Manager CRM Business Analyst
Location: Hybrid (3 days onsite per week in Columbia, South Carolina)
Contract Duration: 12 Months
Potential for Extension: Yes
Candidate Requirement: Must be a current South Carolina resident (PREFFERED)
Interview Process: One round, virtual video interview

Role Overview:
This role supports a major CRM reimplementation initiative. The Enterprise Project Manager CRM Business Analyst will gather business requirements, document workflows, and collaborate closely with technical and operational stakeholders to ensure the CRM solution is effectively designed, implemented, and adopted. The focus is on improving customer experience, enhancing internal process efficiency, and supporting organizational CRM strategy.

Key Responsibilities:

  • Lead and support CRM reimplementation planning, requirements gathering, workflow documentation, and system configuration discussions.

  • Serve as the primary business analyst to translate functional needs into clear system requirements.

  • Collaborate with technical teams to ensure solution feasibility and alignment with business objectives.

  • Participate in testing, validation, user training, and adoption support activities.

  • Support business process optimization related to CRM workflows, pipeline management, and customer engagement strategies.

  • Work cross-functionally with internal leadership, program teams, and system administrators.

  • Assist in change management planning and rollout execution.

Required Experience:

  • 5 or more years of hands-on experience with Microsoft Dynamics 365 CRM including configuration, implementation, and optimization.

  • 7 or more years of experience working with sales processes including workflows, pipeline management, and process improvement.

  • 3 or more years of experience working as a Business Analyst, responsible for gathering requirements, mapping processes, and coordinating with cross-functional teams.

Preferred Experience:

  • CRM-related certifications such as Microsoft Dynamics 365 Functional Consultant or Salesforce Consultant.

  • Experience creating training materials, user guides, and Standard Operating Procedures to support CRM adoption.

  • Experience working with Salesforce CRM (in addition to Dynamics preferred but not required).

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.