Vision Plus - Incident Management

  • Alpharetta, GA
  • Posted 19 hours ago | Updated 19 hours ago

Overview

On Site
Accepts corp to corp applications
Contract - Long term

Skills

Coding
UAT
Database Modeling
Business Requirements
User Acceptance
Maintenance
Deployment
Documentation
Testing Tools
Application Development
Change Management
Problem-Solving
Incident Management
Real-Time
Performance Testing
Application Support
Business Continuity
Disaster Recovery Planning
Business Continuity Planning

Job Details

Job Title: Vision Plus - Incident Management

Locations: Berkley Heights, NJ/Corral Springs, FL/Alpharetta, GA

The Role:

We are seeking a Vision Plus - Incident Management to join our team in Berkley Heights, NJ / Corral Springs, FL / Alpharetta, GA (Need Onsite day 1, Hybrid 3 days from office).

Job Description:

We are seeking a skilled Production Assurance and Development Engineer responsible for ensuring the stability and performance of our applications through effective incident management, maintenance activities, and development processes. The ideal candidate will possess a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with cross-functional teams.

Responsibilities:

  • Perform L2 and L3 support activities, including incident management and real-time communication to resolve issues swiftly.
  • Provide support for User Acceptance Testing (UAT) and oversee deployment processes.
  • Conduct application maintenance tasks, including:
    • Code reviews to ensure quality and adherence to standards.
    • Disaster Recovery Planning and support to ensure business continuity.
    • Business Continuity Planning and support, ensuring minimal disruption during unforeseen events.
    • Maintain comprehensive application documentation for reference and compliance.
    • Manage release activities to facilitate smooth application updates and improvements.
    • Implement configuration management practices to maintain application integrity.
  • Review Business Requirements Documents (BRD) to ensure clarity and alignment with project goals.
  • Conduct impact analysis and high-level estimations for new features or changes.
  • Engage in architecture and database modeling to create efficient and scalable designs.
  • Develop high-level and low-level designs for new application features.
  • Oversee the build process, including code reviews and generating static performance reports.
  • Support User Acceptance Testing, ensuring that applications meet business needs and user expectations.
  • Assist in performance testing to identify and resolve bottlenecks.
  • Provide implementation support and post-implementation assistance to ensure successful deployment.
  • Maintain configuration management protocols to track application changes.
  • Document processes, findings, and reports to maintain transparency and facilitate knowledge sharing within the team.

Requirements:

  • Experience Range: 3 - 5 Years
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Experience in application support, production assurance, and development activities.
  • Experience with Visionplus.
  • Strong knowledge of incident management processes and tools.
  • Proficiency in coding and application development practices.
  • Experience with database modeling and architecture design.
  • Familiarity with performance testing tools and methodologies.
  • Excellent analytical, troubleshooting, and communication skills.
  • Ability to work collaboratively in a team-oriented environment.
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