IT Support Engineer

Job Title: IT Support Engineer

Job Location: Midland, TX (Onsite)/ Must be a local candidate

Job Type: Contract

Job Duration: 12+ Months

Experience: 5+ Years

Role Description & Required/Preferred Skills:

• Provides second-line investigation and diagnosis.
• Resolves and closes incidents/service requests as per the procedures & allocated timelines
• Logs relevant incident/service request details as per process in ITSM tool.
• Communicates with client regarding incident progress? Ensures tickets are updated at all times until issues are resolved
• Complies with Quality Health Safety Environment (QHSE) and IT policies? Liaises with clients, IT support groups and 3rd party providers when necessary
• Performs staging of PCs
• Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc).
• Conducts hardware and software maintenance and support
• Troubleshoots and resolves PC incidents and/or VIP requests
• Assists with Site Security Officer (SSO) on IT security issues and virus elimination
• Creates/maintain documentation for scope of work? Special events coverage, meeting room & VCON & voice devices support? Centralized hardware and Spare part stocking and local site inventory management and asset management
• Stock management? Break fix services to nearest small sites - leveraging shipping options (Device exchange or Loaner PC)
• Hardware vendor coordination for Break fix
• Imaging & provisioning of devices.
• Setup and build workstations
• Update AMDB including hardware and software
• PC and other devices - logistics management
• Coordinate activities with third parties to resolve the IT issues or complete service requests Follow standard operating procedures as documented in the knowledge management system.
• Providing trainings / demos when needed to end users
• Onsite admin tasks e.g. backup, OS migration.
• Onsite Operational support of Industrial mobility devices
• Mobility - Operational support for company owned mobile phones / tablet devices and BYOD
• Asset Disposal
• Coordinate with regional/global support groups for end-to-end request resolution and escalation.
• Operational support of Buyer certified standalone printers (driver installation / connectivity and printer software related troubleshooting
• Operational support for non-network connected HBO AIO Printer / Scanner / Fax
• Loading/Reloading of PCs with standard image for deployment of CME Kiosk Machines

--------------

Regards,
Vivek Mishra
Technical Recruiter
+1


19 Spear Rd STE 310 Ramsey,
NJ 07446 USA