Overview
On Site
Full Time
Skills
Administrative Support
Service Level
Underwriting
Tandem
Onboarding
Forms
Attention To Detail
Documentation
Customer Facing
Partnership
Management
Gmail
Microsoft Office
Data Entry
Problem Solving
Conflict Resolution
Communication
Microsoft Excel
Inventory
Health Care
Health Insurance
Salesforce.com
SAP BASIS
Law
IT Service Management
Innovation
Collaboration
Recruiting
Insurance
Finance
Professional Development
Training
Leadership
CompTIA
Customer Service
Career Counseling
Oracle Application Express
Apex
Job Details
Job#: 2083271
Job Description:
Position Summary
Fulfillment Operations Specialists support the Gustomer through the New Plan and Renewal Benefits Onboarding journey by providing administrative support working as a liaison between health insurance carrier partners and customer facing teams. They work directly with our carrier partners to ensure that all documentation is accurate with the necessary information in order to enroll, renew, or adjust our customers health insurance benefits. In addition, Specialists will be responsible for meeting internal service level agreements providing timely assistance to meet underwriting requirements.
In this role you will be working in tandem with our Onboarding Advocate Team in order to ensure that all required information and necessary documents are received and provided to our carrier partners. You will navigate carrier portals, Salesforce, and Gusto systems in order to quickly and accurately pull the necessary information, fill out appropriate forms, and communicate directly with carrier representatives. Strong attention to detail and problem solving skills are critical to this role.
The Fulfillment team is passionate about using innovative technology and service to elevate the health benefits experience of small business owners and their employees. Each team member is a true owner and makes a tremendous impact every day.
Primary Duties and Responsibilities
Here's what we're looking for:
Bonus points:
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because its the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
Position Summary
Fulfillment Operations Specialists support the Gustomer through the New Plan and Renewal Benefits Onboarding journey by providing administrative support working as a liaison between health insurance carrier partners and customer facing teams. They work directly with our carrier partners to ensure that all documentation is accurate with the necessary information in order to enroll, renew, or adjust our customers health insurance benefits. In addition, Specialists will be responsible for meeting internal service level agreements providing timely assistance to meet underwriting requirements.
In this role you will be working in tandem with our Onboarding Advocate Team in order to ensure that all required information and necessary documents are received and provided to our carrier partners. You will navigate carrier portals, Salesforce, and Gusto systems in order to quickly and accurately pull the necessary information, fill out appropriate forms, and communicate directly with carrier representatives. Strong attention to detail and problem solving skills are critical to this role.
The Fulfillment team is passionate about using innovative technology and service to elevate the health benefits experience of small business owners and their employees. Each team member is a true owner and makes a tremendous impact every day.
Primary Duties and Responsibilities
- Intake customer health insurance selections for renewals and new plans, and work directly with the health insurance carrier to input necessary documentation and information to meet application requirements.
- Efficiently and accurately process health insurance selections on behalf of our customers handling both the submission and approval of carrier orders.
- Review eligibility requirements of our health insurance carrier partners to ensure our customers meet the necessary requirements;
- Partner cross functionally with customer facing teams and licensed benefits advisors in order to deliver health insurance benefit requests in full, accurately and on time;
- Respond to follow up requests from both our carrier partners and customer facing teams when additional information is needed or changes need to be made;
- Provide both internal and external partners with excellent customer service by proactively ensuring all necessary information is quickly and accurately managed allowing us to deliver customer health insurance benefits by their effective date;
- Maintain high quality standards by following necessary processes to meet our carrier requirements;
- Escalate and provide feedback on suggestions for change or enhancements that would increase efficiency and accuracy;
- Provide expertise in healthcare and benefits enrollment via written and verbal communication with Gusto customers and Partners;
- Thorough understanding of all health insurance carrier partner requirements and portals in order to process new and renewal health insurance carrier orders;
- Effectively communicate feedback from the customers and any carrier gaps that are impacting timely submission and approval of customer benefits;
- Drive engagement within your team and seek ways to improve collaboration, communication, and relationships in partnership with your direct manager.
Here's what we're looking for:
- 6 months - 2 years years work experience
- Experience with Google Workspace (Gmail, Docs, & Sheets) or Office Suite
- Familiar with data entry and external company contact interaction
- Skilled in problem-solving, dealing with ambiguity, cross-team communication
- Excel in a metrics-based operational position where numbers matter and data drives customer success and experience
- Self-motivated and comfortable working collaboratively and autonomously: you are excited about striving toward team and individual metrics
- Ability to work throughout seasonal peaks
- Experience processing administrative work to meet inventory demands and deadlines
Bonus points:
- Healthcare, health insurance, or employee benefits experience
- Exposure to finance or start up environments
- Experience with Salesforce
- Experience with Apple Products
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because its the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.