Sr. IT Application Support Analyst

Our client, a highly regarded luxury residential real estate company with nearly 20 upscale properties nationwide, is seeking a proactive Application Support Analyst to join their growing team. In this role, you'll support the overall internal application environment including financial applications, property management systems, and company Intranet systems environment across multiple business functions with an emphasis on day-to-day system support, configuration, and user troubleshooting.

This is a great opportunity for someone who thrives in a collaborative, multi-department setting and enjoys optimizing enterprise software for real-world operations. This role requires 3 days onsite, the office is located near Willis Tower, downtown Chicago.

Required Responsibilities:

Application Support & Troubleshooting

• Provide front-line application support for users across various departments.
• Troubleshoot and support applications with eventual transition to new system years later.
• Investigate, resolve, and document application issues ranging from user access to functional errors and data inconsistencies.
• Work directly with end users to replicate issues, identify root causes, and implement fixes or enhancements.

System Configuration & Maintenance

• Perform light configuration of applications.
• Maintain application tables, menus, and system settings to ensure data reliability and usability.

Continuous Improvement

• Identify recurring issues or inefficient processes and suggest system-based improvements to drive productivity.
• Stay current with application capabilities and participate in minor enhancement projects or patch testing as needed.

Qualifications:

• 5+ years of experience supporting applications, ideally in a cross-functional or operational environment.
• Familiarity with application support of ERP systems
• Excellent problem-solving and communication skills with a friendly, business-facing demeanor.
• Ability to manage support requests, prioritize tasks, and coordinate with internal and external stakeholders.
• Must be onsite 3 days per week, corporate office location near Willis Tower
• Unable to provide Visa Sponsorship

MMD Services Inc. is an equal opportunity employer. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.