ITIL Production Operations Server Administration 3rd Shift


$100,000 - $120,000
Full Time


Production Operations Server Administration UC4
ITIL Production Operations Server Administration

Job Details

***This is a 3rd shift role, 11:00pm-7:30am, Tuesday thru Saturday each week***

***Position is bonus eligible***

Prestigious Financial Company is currently seeking a ITIL Production Server Operations Administrator. Candidate will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Unix, Networking, Business Operations, Change/Problem/Incident Management. The primary focus of this role is to ensure that Production runs as efficiently as possible by being an evangelist for Continues Improvement (CI), and being a technical liaison to teams to ensure that operational readiness best practices are being adhered to.


    • Focus on shifting the overall operational posture from re-active to pro-active
    • Analyze and report upon Production performance CI opportunities
    • Analyze and report upon Production capacity CI opportunities
    • Analyze and report upon Production critical-path processing CI opportunities
    • Stand-up SWAT s if when needed to drive resolution of ongoing Production issues
    • Identifies and diagnoses complex problems and factors affecting Production performance
    • Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions
    • Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed)
    • Consult & evangelize for operational best practices
    • Collaborate across domains (ie. network, db etc) to assist with application tuning
    • Adhere to any/all Production security requirements and best practices
    • Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change)
    • Actively participate in Incident, Problem & Change as a shepherd for all things Production
    • Analyze repeating alerts to pro-actively identify environmental issues
    • Surface any/all environmental & operational risks identified
    • Evangelize for repeatable automated processes that can be scaled
    • Prioritizes and align efforts to Production availability requirements and business priorities
    • After hours, weekend work may be required during off hours maintenance windows.


    • [Required] Working knowledge of ITIL principles
    • [Required] Understands technical monitoring and metrics
    • [Required] Sophisticated understanding of enterprising technology
    • [Required] Mature understanding of the relationship between software and hardware
    • [Required] Knowledge of Clearing and Finance industry
    • [Required] Knowledge of Application life cycle and deployment
    • [Required] Problem/Incident management experience
    • [Required] Bachelor s degree in Computer Science, Telecommunications or a related discipline
    • [Required] 5+ years experience production systems operations or an equivalent combination of education and work experience
    • [Required] The qualified candidate demonstrates a strong ability to multi-task in an environment of constantly changing priorities