Overview
On Site
USD 36.00 - 38.00 per hour
Full Time
Skills
Tier 1
Customer Service
Intranet
Network Operations
IT Infrastructure
ITIL
Incident Management
Problem Management
Identity Management
Event Management
Status Reports
Technology Assessment
Security Clearance
Science
Cyber Security
Data Science
Information Systems
Computer Science
Network+
Microsoft Office
Microsoft PowerPoint
Microsoft Excel
Microsoft Outlook
Service Desk
Help Desk
Network
System Administration
Active Directory
Computer Hardware
Computer Networking
Communication
Life Insurance
Technical Support
Systems Engineering
DoD
Innovation
Job Details
ASE is looking for a Help Desk Technician to work in Honolulu, HI. The Help Desk Technician operates as part of a key Command and Control, Communications and Cyber (C4) technical focal point. This role involves providing Tier 1 troubleshooting support for HQ executive community members, including Flag/General Officers (FOGO), in offices, quarters, and during travel. The technician also supports distinguished visitors and command-level special events and also manages communications for significant personnel within the area of responsibility. An active TS/SCI clearance is required. To join our team of outstanding professionals, apply today!
Responsibilities
Qualifications
Job ID
2025-16237
Work Type
On-Site
Pay Range
$36.00 - $38.00 per hour
Benefits
Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.
Company Description
Work Where it Matters
Akima Systems Engineering (ASE), an Akima company, is not just another federal systems support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At ASE, the work you do every day makes a difference in the lives of our 15,000 Iupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders, ASE provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers, ASE delivers solutions in maritime IT, systems engineering, and integration across the Department of Defense and stands ready to help improve operational performance at a reasonable and sustainable cost.
As an ASE employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
Responsibilities
- Serves as the initial point of contact at the customer service desk, handling all ADP hardware, software, and networking issues for the Command.
- Facilitates secure and non-secure communications, supervises the installation of information systems, and acts as a liaison with external organizations such as the Navy Marine Corp Intranet and the Defense Information Systems Agency Network Operations Center.
- Manages a service desk tool based on Information Technology Infrastructure Library (ITIL) frameworks, addressing incident management, service requests, problem management, access management, and event management.
- Supports Local Registration Authority (LRA) duties in accordance with DoD and customer standards.
- Provides a Monthly Status Report (MSR) to the Contracting Officer's Representative (COR)-appointed Technical Assistant (TA), detailing accomplishments, identifying issues, and highlighting areas requiring government action.
- This position demands a proactive approach to ensure the seamless operation and security of communications within headquarters.
Qualifications
- Active TS/SCI clearance.
- Must meet Basic level qualifications IAW DoD 8140; must possess:
- Bachelor of Science degree in IT, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution OR
- Either A+ or Network+ certification.
- Minimum High School Diploma/GED.
- Experience using Microsoft Office tools (Word, PowerPoint, Excel, and Outlook).
- At least 2 years of experience in service desk or help desk support with basic troubleshooting skills in hardware, software, and network topologies.
- Basic level skills in system administration and active directory.
- The technician must possess a thorough knowledge of IT concepts, computer hardware, software, and networking, enabling them to analyze and solve complex problems effectively.
- Communication skills are essential, as the technician will often need to explain technical issues to staff without a technical background.
Job ID
2025-16237
Work Type
On-Site
Pay Range
$36.00 - $38.00 per hour
Benefits
Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.
Company Description
Work Where it Matters
Akima Systems Engineering (ASE), an Akima company, is not just another federal systems support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
At ASE, the work you do every day makes a difference in the lives of our 15,000 Iupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
For our shareholders, ASE provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.
For our government customers, ASE delivers solutions in maritime IT, systems engineering, and integration across the Department of Defense and stands ready to help improve operational performance at a reasonable and sustainable cost.
As an ASE employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.