Overview
On Site
$100,000 - $140,000
Full Time
Skills
IT endpoint
Manufacturing Shop Floor systems
Shop Floor systems
Printers
Scanners
MRTs etc barcode scanners
barcode printers
smart devices
Service Management
Stakeholder management
Knowledge Management
Knowledge Sharing
Management
Manufacturing
Reporting
SLA
ServiceNow
Collaboration
Job Details
Job Role: Shopfloor OT/IT support Technician
Location: Mobile, AL
Job Description:
- IT endpoint knowledge, applicable on production lines, plus endpoint support.
- Knowledge on Manufacturing Shop Floor systems, line side IT devices (Printers, Scanners, MRTs etc barcode scanners, barcode printers, smart devices) and touch points
- Interaction with Team members for knowledge sharing, knowledge transition and issue resolution
- Stakeholder management, share regular updates and assist in preparing operational reports
- Triaging of issues and coordination with cross functional teams for timely resolution
- Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)
- Maintaining agreed SLA levels and assuring Quality of delivery at all times
- Adhere to shift rotation plan and Operating model
- Interaction with SME s on functional issues
- Coordinate communications between suppliers, OEM, and business stakeholders for their particular area
- Tracks and report progress to stakeholders
- Working experience in ServiceNow and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes
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