Video Conferencing Analyst

Overview

On Site
USD 20.00 - 24.00 per hour
Full Time

Skills

Video
Remote Support
Management
Training
Customer Service
Videoconferencing
Audiovisual
AV
Decision-making
WebEx
Video Codecs
Streaming
Lighting
ServiceNow
Presentations
Taxes
Life Insurance
Collaboration
Partnership
Business Transformation
Law

Job Details

TEKsystems is Looking for an Onsite Video Lead in Hermitage, TN

About the Role:

TEKsystems is seeking an experienced Video Lead to support video conferencing and event enablement onsite in Hermitage. This role is ideal for someone with strong technical experience in video systems and a passion for delivering seamless virtual and in-office experiences.

Key Responsibilities:

  • Provide video enablement support for MTR rooms, Zoom rooms, Webex, and Crestron systems.
  • Troubleshoot and resolve issues in video-enabled rooms remotely.
  • Collaborate with third-party vendors for remote support.
  • Manage and respond to ServiceNow tickets.
  • Configure layouts and features for live and virtual events based on client specifications.
  • Present technical features to large audiences and provide training on conferencing platforms.
  • Deliver exceptional customer service and escalate issues as needed.
  • Monitor trends and issues in collaborative technologies.

Qualifications:

  • Experience: 3-5 years in video conferencing or AV support.
  • Strong troubleshooting and decision-making skills under pressure.
  • Familiarity with Zoom, Teams, Webex, and other streaming platforms.
  • Understanding of video codecs, playback equipment, and streaming protocols.
  • Knowledge of production equipment (switchers, audio boards, cameras, lighting, etc.) is a plus.
  • Ability to explain technical concepts clearly to non-technical audiences.
  • Basic understanding of information risk and security principles.

Preferred Skills:

  • Experience with ServiceNow or similar ticketing systems.
  • Comfortable being on camera and presenting to global audiences.
  • Knowledge of industry standards for live event production.

Pay and Benefits
The pay range for this position is $20.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Nashville,TN.
Application Deadline
This position is anticipated to close on Aug 29, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About TEKsystems c/o Allegis Group