Windows Desktop Engineer

BCforward is currently seeking a highly motivated Windows Desktop Engineer for an opportunity in Reston, VA.

Position Title: Windows Desktop Engineer
Location: Reston, VA (Hybrid Role with 3 Days a week to Reston Fannie Mae Office)
Anticipated Start Date: 07/14
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration: 6+ Months with possibilities for extension
Job Type: Contract: 40 hrs/week
Pay Range: $39 to $41
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Description:
Provide Tier 2/3 support for Windows 10/11 physical and virtual environments
Assist in the deployment, configuration, and management of MDM solutions (Workspace ONE)
Monitor system performance, compliance, and logging/monitoring
Collaborate with security and compliance teams to ensure endpoint protection and policy enforcement
Maintain documentation for system configurations, procedures, and troubleshooting guides
Implement and troubleshoot Group Policy Objects (GPOs) and CSP configurations
Perform root cause analysis and resolve complex OS and application issues
Support endpoint provisioning and testing
Participate in patch management, OS upgrades, and feature update rollouts

Required Qualifications:
3+ years of experience in a Windows desktop engineering or support role
Proficiency in Windows 10 and Windows 11 troubleshooting and support
Hands-on experience with MDM platforms such as Omnissa Workspace ONE
Experience with CSP, SyncML, WNS, OMA-DM, Windows OS in-place upgrades, Windows Update for Business, or other endpoint management processes
Familiarity with Group Policy and CSP-based configuration management
Understanding of Windows Autopilot, Azure AD Join, and hybrid environments
Basic scripting knowledge (PowerShell preferred) for automation and reporting
Strong analytical and problem-solving skills
Strong knowledge of ITIL Foundation. Understanding of service lifecycle, service strategy, and continual service improvement
Excellent communication and documentation abilities

Keywords:
Windows 10 & 11, Troubleshoot

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward' s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our and . As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 240081 when responding to this ad.