Overview
On Site
USD 20.00 - 21.00 per hour
Contract - Independent
Skills
Tier 2
Technical Support
Computer Hardware
Remote Support
Business Continuity Planning
Information Security
Network
Issue Tracking
Help Desk
Video
Customer Service
ServiceNow
CompTIA
A+
Privacy
Marketing
Job Details
Location: Franklin, OH
Salary: $20.00 USD Hourly - $21.00 USD Hourly
Description: Our client is currently seeking a DRC-Help Desk Analyst 2-HDA2
Role: Help Desk Analyst 2
Duration: Contract 6+ month
Location: Franklin, OH 45005 or Madison County
Short Description:
Interviews will be onsite.
Candidates will work onsite in Franklin or Madison County.
Complete Description:
Provides tier 2 technical support and system access to approximately 15,000 customers using ServiceNow ticketing system.
Troubleshoots hardware and/or software issues independently in workstation support, desktop support, business continuity, information security, network connectivity knowledge of MS Office (O365) and use of ticketing system software.
Skills:
-Required-
1 Years: Professional experience working with computers in a Help Desk/Support role
1 years: Professional experience in a customer service-related role, providing phone and video support for users with varying levels of technical expertise
1 Years: Strong Customer Service Skills
-Highly desired-
1 Years: Previous experience with ServiceNow
1 Years: CompTIA A+ Certification
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Salary: $20.00 USD Hourly - $21.00 USD Hourly
Description: Our client is currently seeking a DRC-Help Desk Analyst 2-HDA2
Role: Help Desk Analyst 2
Duration: Contract 6+ month
Location: Franklin, OH 45005 or Madison County
Short Description:
Interviews will be onsite.
Candidates will work onsite in Franklin or Madison County.
Complete Description:
Provides tier 2 technical support and system access to approximately 15,000 customers using ServiceNow ticketing system.
Troubleshoots hardware and/or software issues independently in workstation support, desktop support, business continuity, information security, network connectivity knowledge of MS Office (O365) and use of ticketing system software.
Skills:
-Required-
1 Years: Professional experience working with computers in a Help Desk/Support role
1 years: Professional experience in a customer service-related role, providing phone and video support for users with varying levels of technical expertise
1 Years: Strong Customer Service Skills
-Highly desired-
1 Years: Previous experience with ServiceNow
1 Years: CompTIA A+ Certification
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.