Overview
On Site
USD 18.00 - 21.00 per hour
Full Time
Skills
ServiceNow
Information Systems
Research
Testing
Delegation
Help Desk
Customer Service
Microsoft Windows
Technical Support
Phone Support
Microsoft Office
Issue Tracking
Service Desk
Active Directory
ITIL
Taxes
Life Insurance
Collaboration
Partnership
Business Transformation
Law
Job Details
Description
Job Description
6-8 month contract- possibility to convert or be promoted into other opportunities
Shift: Monday through Friday - 1st shift
onsite 5 days a week
Location: Evansville, IN
The Service Desk Analyst I provides frontline support to all internal customers with regard to their IT needs, which included identifying, investigating & resolving technical problems for any of our supported software & computing platforms in a professional & courteous manner. This position is to pursue first-call resolution including analysis & determination of probable cause by monitoring clients systems for the delegation, assignment and/or completion of trouble tickets.
Provides primary Service Desk and troubleshooting support, while ensuring they are logged/monitored in ServiceNow. Works with other members of the Information Systems Department to troubleshoot more complex user technical problems.
Takes primary responsibility for troubleshooting, researching and testing solutions to technical issues.
Must demonstrate strong customer service and team skills, including a patient, approachable demeanour and strong listening skills at all times.
Performs predetermined work assignments with detailed instructions.
Follows established guidelines, procedures, and policies.
Works on assignments that are semi-routine in nature where the ability to recognize deviation from accepted practice is required.
Contributions are usually limited to assignment related activities
Escalate tasks to the correct support group for resolution when needed.
Provide follow-up if necessary to ensure resolution has been met.
Pursue First-call resolution when possible, including analysis & determination of probable cause by monitoring Amcor IT Service Desk - North America system for the delegation, assignment and/or completion of trouble tickets.
Skills
Help desk, Support, Help desk support, Troubleshooting, Service desk, Customer service, Windows 10, Active directory, Windows, Technical support, Phone support, Office 365, Ticketing system, Password reset
Top Skills Details
Help desk,Support,Help desk support,Troubleshooting,Service desk,Customer service,Windows 10,Active directory,Windows,Technical support,Phone support,Office 365,Ticketing system,Password reset
Additional Skills & Qualifications
Additional Skills & Qualifications
This is the perfect position for an entry-level candidate to gain real experience with a global company and add to their resume. They are also willing to look at candidates that have experience doing service desk analyst work in an enterprise environment. Experience with O365 and Active Directory would be ideal.
ITIL experience or cert also a plus
Experience Level
Intermediate Leve
Job Type & Location
This is a Contract position based out of Evansville, IN.
Pay and Benefits
The pay range for this position is $18.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Evansville,IN.
Application Deadline
This position is anticipated to close on Dec 1, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job Description
6-8 month contract- possibility to convert or be promoted into other opportunities
Shift: Monday through Friday - 1st shift
onsite 5 days a week
Location: Evansville, IN
The Service Desk Analyst I provides frontline support to all internal customers with regard to their IT needs, which included identifying, investigating & resolving technical problems for any of our supported software & computing platforms in a professional & courteous manner. This position is to pursue first-call resolution including analysis & determination of probable cause by monitoring clients systems for the delegation, assignment and/or completion of trouble tickets.
Provides primary Service Desk and troubleshooting support, while ensuring they are logged/monitored in ServiceNow. Works with other members of the Information Systems Department to troubleshoot more complex user technical problems.
Takes primary responsibility for troubleshooting, researching and testing solutions to technical issues.
Must demonstrate strong customer service and team skills, including a patient, approachable demeanour and strong listening skills at all times.
Performs predetermined work assignments with detailed instructions.
Follows established guidelines, procedures, and policies.
Works on assignments that are semi-routine in nature where the ability to recognize deviation from accepted practice is required.
Contributions are usually limited to assignment related activities
Escalate tasks to the correct support group for resolution when needed.
Provide follow-up if necessary to ensure resolution has been met.
Pursue First-call resolution when possible, including analysis & determination of probable cause by monitoring Amcor IT Service Desk - North America system for the delegation, assignment and/or completion of trouble tickets.
Skills
Help desk, Support, Help desk support, Troubleshooting, Service desk, Customer service, Windows 10, Active directory, Windows, Technical support, Phone support, Office 365, Ticketing system, Password reset
Top Skills Details
Help desk,Support,Help desk support,Troubleshooting,Service desk,Customer service,Windows 10,Active directory,Windows,Technical support,Phone support,Office 365,Ticketing system,Password reset
Additional Skills & Qualifications
Additional Skills & Qualifications
This is the perfect position for an entry-level candidate to gain real experience with a global company and add to their resume. They are also willing to look at candidates that have experience doing service desk analyst work in an enterprise environment. Experience with O365 and Active Directory would be ideal.
ITIL experience or cert also a plus
Experience Level
Intermediate Leve
Job Type & Location
This is a Contract position based out of Evansville, IN.
Pay and Benefits
The pay range for this position is $18.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Evansville,IN.
Application Deadline
This position is anticipated to close on Dec 1, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.