Overview
On Site
$70 - $70 per hour
Contract - W2
Skills
Project Manager
Job Details
A leading organization is seeking a dependable and proactive Project Manager to lead initiatives as part of an ongoing ServiceNow implementation. This role is critical to ensuring successful project delivery, stakeholder alignment, and executive-level visibility.
Location: Lower Manhattan, hybrid 3 times per week.
Key Responsibilities
- Oversee and drive completion of the ServiceNow implementation, ensuring alignment with business goals, milestones, and timelines.
- Establish and maintain structure across workstreams, deliverables, and dependencies-ensuring transparency and accountability throughout the deployment.
- Act as the primary liaison among business leaders, IT, and ServiceNow partners-facilitating clear communication and expectation setting.
- Identify potential risks early, develop mitigation plans, and manage escalation paths to keep the program on track.
- Coordinate with ServiceNow implementation partners, ensuring deliverables meet scope, quality, and timeline requirements.
- Drive communication, training, and readiness initiatives to support user adoption and smooth transition to the new platform.
- Maintain detailed project documentation, provide regular updates to leadership, and report on progress, risks, and key decisions.
- Identify opportunities to optimize workflows and enhance the platform post-launch through structured feedback and iteration.
Qualifications
- 5-10 years of experience in program or project management, with a focus on enterprise system implementation.
- Proven track record managing ServiceNow implementations (ITSM, ITOM, or HRSD modules preferred).
- Experience leading cross-functional technology projects, ideally across identity, device management, and automation tools (e.g., Okta, Jamf).
- Demonstrated success leading cross-functional initiatives and coordinating multiple stakeholder groups.
- Strong understanding of program governance, change management, and vendor management.
- Excellent communication and relationship-building skills-able to influence and align across diverse teams.
- Highly organized, process-driven, and capable of independently owning outcomes.
- Skilled in project management tools (e.g., Smartsheet, Jira, Monday.com) and executive reporting.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.