PC Support Technician

PC Support Technician

• Provide Tier 1 and Tier 2 desktop support for Windows 10/11 devices
• Install, configure, and troubleshoot desktops, laptops, printers, and other peripherals
• Support Microsoft Office applications (Outlook, Word, Excel, etc.)
• Assist with user account management in Active Directory
• Respond to and manage incidents via the ticketing system (e.g., ServiceNow)
• Deliver support in a professional, courteous, and responsive manner
• Provide basic network connectivity troubleshooting (wired/wireless)
• Work independently to manage daily tasks and prioritize support requests
• Document issues and resolutions according to agency standards
• Maintain hardware inventory and perform equipment setup/replacement as needed

Required Qualifications:

• Strong customer service skills must be patient, courteous, and effective with non-technical users
• Self-starter with the ability to work independently minimal supervision required
• 2+ years of hands-on experience in desktop support
• Proficiency with Windows 10/11 and Microsoft Office Suite
• Experience with PC imaging, configuration, and troubleshooting
• Knowledge of basic networking concepts (TCP/IP, DNS, etc.)
• Ability to support and troubleshoot printers and peripherals
• Familiarity with Active Directory and basic user account tasks
• Excellent verbal and written communication skills
• Ability to lift/move equipment as needed (e.g., monitors, desktops, printers)
• Must pass a background check in accordance with AGO policies

Preferred Qualifications:

• Experience in a government, legal, or high-security environment
• Prior use of ITSM/ticketing platforms (e.g., ServiceNow)
• Remote desktop support tools (e.g., RDP, Dameware, etc.)
• A+ or other technical certifications