Support Analyst I

Overview

Remote
$30 - $32
Contract - W2
Contract - 12 Month(s)

Skills

Basic infrastructure experience
Windows server experience - linux
Tier 2 support
patch deployments

Job Details

Immediate need for a talented Support Analyst I. This is a 12+months contract opportunity with long-term potential and is located in Charlotte ,NC (Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-70099

Pay Range: $30 - $32/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

  • NOTE-Remote , but need Candidates from Charlotte only.
  • Provide proactive and predictive monitoring, support, and problem resolution of all data center infrastructure and software environments, storage, printing, networking, and batch environments.
  • Setup/modify, monitor, and track the client server production batch job flows.
  • Perform Server Reboots or system restarts (IPL) as needed.
  • Provide support internally for any technical issues requiring escalation.
  • Participates on projects teams to provide support and consultation as needed.
  • Assist with monthly patch deployments.
  • Participates in ongoing cross-training of technical and process knowledge.
  • Review and complete incident, work order, e-Form, and other IT infrastructure related requests.
  • Lead and participate in major incidents and disaster recovery exercises.
  • Assists in determining, planning, and implementing necessary changes to the IT infrastructure as needed.
  • Develop and promote standard processes and procedures.
  • Identify and implement automation opportunities.

Key Requirements and Technology Experience:

  • Key Skills:Basic infrastructure experience , Windows server experience - linux , Tier 2 support , patch deployments.
  • Bachelor's degree in computer science or related field .
  • In addition to required degree, 1-year related work experience .
  • In lieu of bachelor's degree(s) AND 1 year(s) related work experience listed above, High School/GED AND 3 year(s) related work experience .
  • Strong Collaboration and Customer service skills
  • Strong interpersonal skills with the ability to work effectively in a team environment
  • Proficiency with Microsoft Office tools.
  • Highly motivated, flexible, and full of initiative.
  • Ability to lead amongst peers to fulfill requests and resolve issues.
  • Ability to analyze, resolve, and document problems and resolution
  • Strong Written and Verbal communication skills
  • Virtualization Technologies (VMware, Citrix).
  • Windows server and desktop operating systems.
  • Linux and UNIX server operating systems.
  • Storage Area Network Infrastructure.
  • Bachelor's Degree .
  • Basic infrastructure experience/skills.
  • Windows server experience - linux would be a highly preferred.

Our client is a leading Utility Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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