Technical Support Analyst

Overview

Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 24 Month(s)

Skills

Bachelors degree in an Information Technology related discipline work experience may meet this requirement in lieu of a degree at the hiring mana
Knowledge of IT Service Management: Incident
Change
Service Request
and Asset Management
General working knowledge of MS 365 applications
including Word
PowerPoint
Excel
Outlook
Forms
SharePoint
Teams
Bookings.
Experience leading meetings
collecting requirements
finding solutions
escalating issues
researching issues and solutions
and preparing comprehens
Experience troubleshooting hardware and software hands-on or from a service desk
Demonstrated skills in creating professional communications to users.
Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed
Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues
Demonstrated success working as a team member and collaborating to achieve objectives
Microsoft Office Specialist Certification -Associate or Above.
Excellent project management skills and ability to manage multiple priorities
PC/Hardware experience
Some level of desktop support experience and supporting a Windows 10environment
Hardware/software troubleshooting experience

Job Details

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems. Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks. Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Reviews and recommend procurement of information technology equipment. Maintains the necessary security controls over software.

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