Overview
On Site
USD 55,000.00 - 60,000.00 per year
Full Time
Skills
Remote Support
Operating systems
Microsoft Windows
Microsoft Office
Computer hardware
Technical writing
Analytical skill
Professional development
Customer support
Online training
Network
Training
Inventory
Management
Intellectual property
Microsoft
Communication
Multitasking
Finance
Accounting
Marketing
Creativity
Legal
Artificial intelligence
Insurance
.NET
Job Details
Description
We are seeking a Desktop Support Analyst based in Johnstown, Ohio. This role is integral to the smooth running of our IT department and involves installing, maintaining, and troubleshooting computer and infrastructure hardware, software, and supporting all associated end-users.
Responsibilities:
Troubleshooting hardware, software, and network operating systems
Providing individual training and support as requested
Maintaining a current and accurate inventory of technology hardware, software, and resources
Resolving all technology-related issues
Keeping a log and/or list of required repairs and maintenance
Ensuring network access for all staff members
Installing workstations and loading all necessary software
Managing and resetting network accounts and passwords as directed
Inputting and maintaining IP addresses
Identifying and preparing hardware for disposal when appropriate
Ensuring hardware is stripped and secured before disposal.
Requirements
Proficiency in Microsoft applications including Windows OS, Office Suite, and other related software
Detailed understanding and working experience with Computer Hardware
Proven ability in Deployments, including hardware and software installations and troubleshooting
Solid experience in Deskside Support, providing first and second level support to end-users
Adept at diagnosing, troubleshooting and resolving technical issues
Excellent communication skills to effectively interact with team members and end users
Ability to document, track and monitor problems to ensure timely resolution
Experience in maintaining and updating technical documentation and procedures
Ability to multitask and work effectively under pressure
Flexible to work in shifts, over weekends, and on public holidays if required
Strong analytical skills and ability to solve complex technical problems
Demonstrated ability to work independently and as part of a team
Commitment to continuous professional development and learning new technologies.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are seeking a Desktop Support Analyst based in Johnstown, Ohio. This role is integral to the smooth running of our IT department and involves installing, maintaining, and troubleshooting computer and infrastructure hardware, software, and supporting all associated end-users.
Responsibilities:
Troubleshooting hardware, software, and network operating systems
Providing individual training and support as requested
Maintaining a current and accurate inventory of technology hardware, software, and resources
Resolving all technology-related issues
Keeping a log and/or list of required repairs and maintenance
Ensuring network access for all staff members
Installing workstations and loading all necessary software
Managing and resetting network accounts and passwords as directed
Inputting and maintaining IP addresses
Identifying and preparing hardware for disposal when appropriate
Ensuring hardware is stripped and secured before disposal.
Requirements
Proficiency in Microsoft applications including Windows OS, Office Suite, and other related software
Detailed understanding and working experience with Computer Hardware
Proven ability in Deployments, including hardware and software installations and troubleshooting
Solid experience in Deskside Support, providing first and second level support to end-users
Adept at diagnosing, troubleshooting and resolving technical issues
Excellent communication skills to effectively interact with team members and end users
Ability to document, track and monitor problems to ensure timely resolution
Experience in maintaining and updating technical documentation and procedures
Ability to multitask and work effectively under pressure
Flexible to work in shifts, over weekends, and on public holidays if required
Strong analytical skills and ability to solve complex technical problems
Demonstrated ability to work independently and as part of a team
Commitment to continuous professional development and learning new technologies.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.