Overview
Hybrid
Depends on Experience
Contract - W2
Contract - Independent
Contract - 12 Month(s)
No Travel Required
Skills
Contact center
Systems analyst
Queue management
ITIL
Job Details
Client is seeking a Senior Systems Analyst to lead the analysis, configuration, support, and reporting of contact and service center platforms. The ideal candidate will also support various IT and business initiatives and may contribute to project management and business analysis tasks.
- 5+ years of experience in systems analysis or technical support roles.
- Experience managing vendor relationships and implementations.
- Proficiency in supporting enterprise-level applications.
- Familiarity with contact center and queue management technologies. Knowledge of ITIL practices and service delivery methodologies.
- Experience in Government/Public sector projects is preferred
- Strong interpersonal and consensus-building skills.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.