Desktop Support Specialist - ONSITE

Overview

On Site
Depends on Experience
Contract - Independent
Contract - W2
Contract - 06 Month(s)

Skills

Active Directory
Asset Management
Microsoft Windows
Customer Service
Remote Support
Organizational Skills
ProVision
Apple devices
ServiceNow

Job Details

Job Description:

***Crop to Crop resumes are accepted

We need this position that provides desktop support to the 14 agencies that utilize our service. This position will perform PC replacements, remote support activities, such as troubleshooting, software installations, process improvement activities, and asset record analysis. This position will work on site to perform hands-on duties such as imaging, PC hookups, and asset inventories. We would like to extend this contract to assist our team in continuing to provide excellent desktop support to our customers who are providing support to the citizens of North Carolina. NCDIT Enterprise Endpoint Management Operations concludes that this position is needed and that we have budgeted for it.

System Admin Mid-Level Contractor Duties EEM Support

  • Support customers using good customer service skills including the ability to communicate with both technical and non-technical customers
  • Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
  • Experienced in imaging and provisioning new equipment hardware & provide to customer
  • Experienced in supporting mobile devices
  • Experienced with supporting Apple devices
  • Use strong organizational skills to track onboarding & shipping activities based on customer requests.
  • Follow asset management processes to ensure proper customer billing
  • Document work activities in ServiceNow
  • Testing Intune processes for Tier 3 team & providing feedback
  • Test upgrades and software changes
  • Install software following security & internal processes
  • Troubleshoot customer issues
  • Provide instruction while troubleshooting for remote customers
  • Assist with developing team processes & knowledge base
  • Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust
  • Work with vendors on warranty cases
  • Collaborate with internal teams on technical issues
  • Work on special projects as needed

Required Skills:

Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers

Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams

Image or provision new equipment hardware & provide to customer

Experienced in supporting mobile devices

Experienced with supporting Apple devices

Use strong organizational skills to track onboarding & shipping activities based on customer requests

Document work activities in ServiceNow

Testing Intune processes for Tier 3 team & providing feedback

Test upgrades and software changes; Install software following security & internal processes

Troubleshoot customer issues & tracking trends Assist with developing team processes & a knowledge base

Basic understanding of MECM, Active Directory, Tanium, Crowdstrike, Intune, & Beyond Trust

Work with vendors on warranty cases Collaborate with internal teams on technical issues

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.