Overview
On Site
USD 23.75 - 27.50 per hour
Full Time
Skills
Attention To Detail
Health Care
Customer Service
Management
Reliability Engineering
Technical Support
System Security
Microsoft Windows
Operating Systems
Computer Hardware
Conflict Resolution
Problem Solving
Antivirus
Backup Administration
Communication
Multitasking
Help Desk
Preventive Maintenance
Printers
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a detail-oriented Help Desk Analyst I to join our team in Hartford, Connecticut. In this Contract-to-permanent role, you will provide essential technical support to end users, ensuring smooth operation of hardware and software systems. This position offers an excellent opportunity to work in the healthcare industry while honing your troubleshooting and customer service skills.
Responsibilities:
Respond to help desk inquiries, building strong customer rapport and gathering detailed information to resolve technical issues.
Prioritize and manage incoming technical problems, escalating complex issues to senior technicians when necessary.
Document the entire troubleshooting process, including all actions taken and decisions made, to ensure accurate records for future reference.
Use diagnostic tools and online resources to identify and resolve technical problems effectively.
Install, update, and maintain software applications and hardware components to ensure system reliability.
Perform hands-on technical support, such as configuring systems, implementing backups, and upgrading hardware.
Conduct routine maintenance on workstations, printers, and other peripherals to prevent potential issues.
Test and validate problem resolutions to confirm successful fixes before closing tickets.
Create and maintain user-friendly guides, FAQs, and troubleshooting sheets to assist end users in resolving common issues.
Implement and update antivirus software to enhance system security.
Requirements
Proficiency in troubleshooting and supporting Microsoft Windows 10 operating systems.
Strong ability to diagnose and resolve hardware and software issues.
Familiarity with using online resources, including knowledge bases and FAQs, for technical problem-solving.
Experience with installing and maintaining antivirus software and conducting system backups.
Excellent verbal and written communication skills for interacting with end users and documenting resolutions.
Ability to multitask and prioritize issues in a fast-paced help desk environment.
Knowledge of preventative maintenance practices for workstations, printers, and peripherals.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a detail-oriented Help Desk Analyst I to join our team in Hartford, Connecticut. In this Contract-to-permanent role, you will provide essential technical support to end users, ensuring smooth operation of hardware and software systems. This position offers an excellent opportunity to work in the healthcare industry while honing your troubleshooting and customer service skills.
Responsibilities:
Respond to help desk inquiries, building strong customer rapport and gathering detailed information to resolve technical issues.
Prioritize and manage incoming technical problems, escalating complex issues to senior technicians when necessary.
Document the entire troubleshooting process, including all actions taken and decisions made, to ensure accurate records for future reference.
Use diagnostic tools and online resources to identify and resolve technical problems effectively.
Install, update, and maintain software applications and hardware components to ensure system reliability.
Perform hands-on technical support, such as configuring systems, implementing backups, and upgrading hardware.
Conduct routine maintenance on workstations, printers, and other peripherals to prevent potential issues.
Test and validate problem resolutions to confirm successful fixes before closing tickets.
Create and maintain user-friendly guides, FAQs, and troubleshooting sheets to assist end users in resolving common issues.
Implement and update antivirus software to enhance system security.
Requirements
Proficiency in troubleshooting and supporting Microsoft Windows 10 operating systems.
Strong ability to diagnose and resolve hardware and software issues.
Familiarity with using online resources, including knowledge bases and FAQs, for technical problem-solving.
Experience with installing and maintaining antivirus software and conducting system backups.
Excellent verbal and written communication skills for interacting with end users and documenting resolutions.
Ability to multitask and prioritize issues in a fast-paced help desk environment.
Knowledge of preventative maintenance practices for workstations, printers, and peripherals.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.