Service Desk (JR)

  • Fort Lee, VA
  • Posted 51 days ago | Updated 11 hours ago

Overview

On Site
Full Time

Skills

Operations
Information Technology
Technical Support
Enterprise services
Application service management
Mobile devices
Multimedia
Service desk
Tier 1
Customer service
OS X
Linux
Unix
Google Chrome
Android
Printers
Mobile device support
Provisioning
Active Directory
DHCP
Dragon NaturallySpeaking
DNS
Microsoft Office
Microsoft SharePoint
Break/Fix
Computer hardware
Software troubleshooting
IT infrastructure
Issue tracking
BMC Remedy
ServiceNow
SolarWinds
Communication
Security+
SSCP
GSEC
CompTIA
Network+
Copy editing
Customer engagement
Microsoft
Microsoft Windows
Remote Support
ITIL
Security clearance
SAP BASIS
Law
IT service management
Apex
Oracle Application Express
Innovation
Collaboration
Training
Recruiting

Job Details

Job#: 2029828

Job Description:

Service Desk, Richmond, VA
Overview

The Enterprise Service Desk serves as the nucleus of our IT infrastructure support operations. Information Technology (IT) support originates through the utilization of automated enterprise services call tree and the Ticket application service management suite. This shall be full service support for all Government-owned desktop equipment and desktop software in our environment to include mobile device, multi-media, and collaboration service support.
Responsibilities

Responsibilities include:
  • Provide Service Desk support (Tier 1).
  • Answer all calls routed or transferred to their respective calling queue.

Knowledge/Experience must include:
  • Customer Service/Support
  • Windows/MacOS/Linux/Unix/Chrome/Android
  • Networked Printers/Multi-Function Devices
  • Mobile Device Support
  • Defense Enterprise Provisioning Online (DEPO)
  • Active Directory
  • DHCP
  • DNS
  • Microsoft Office Suite incl. SharePoint
  • Touch Labor | Break/Fix
  • Remote Troubleshooting
  • Hardware/Software Troubleshooting
  • Information Technology Infrastructure Library (ITIL)
  • Ticketing System Experience (e.g. BMC Remedy/ServiceNow/SolarWinds/Ivanti)
  • Excellent Oral/Written Communication
Qualifications
  • Associates Degree or HS/GED + 3 yrs in Windows Computing Environment
  • Baseline Certification (required): CompTIA Security+ CE / CySA+ / SSCP / GSEC
  • Computing Environment Certification in at least 1 area (required):
    • CompTIA: ITF+, A+ CE, Network+ CE
    • Microsoft: Microsoft M365 Fundamentals, Windows OS Fundamentals
    • HDI: Desktop Support Technician, Support Center Analyst
  • Training (required): Must complete an ITIL Course (ITIL v4 recommended)
  • Secret Clearance (preferred - we will sponsor)


EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Apex Systems