Overview
On Site
$30 - $40
Contract - W2
Contract - 6 Month(s)
Skills
Ticketing Systems
Active Directory
Printers
Troubleshooting
Network Troubleshooting
Technical Support
Computer Hardware Troubleshooting
Networking
Local Area Network (LAN)
Job Details
Title: Tech Line Specialist
Location: Russells Point, OH (100% ONSITE)
Duration: 6 Months
Rate Range: $35 - $40 per hour on W2 (cannot do C2C/1099)
Shift Timings:
- A Shift- 5:30 am to 2:00 pm ET
- B Shift- 2:00 pm to 10:30 pm ET
- C Shift- 10:00 pm to 6:00 am ET
Job Description:
- Education: Completed post-secondary education in Computer Science or equivalent related experience
- Experience supporting computer applications and end-user computing devices
- Experience supporting Windows 7/10, Active Directory, LAN/Networking
- Experience using MS-Office, and problem ticketing applications
- Experience executing processes on an AIX/UNIX environment
- Experience managing 2nd level support calls (Level 1)
- Experience managing 3rd level support calls (Level 2)
- Demonstrated hardware troubleshooting for printers, scan guns, desktop PCs/laptops, handheld devices
- Preferred general functional knowledge of GALC/ALC systems and associated business processes/systems
- Ability to follow and document processes
- Plant floor client and end-user desktop, application, and network support for all Tier 1 computer systems
- Interaction with plant floor users and clients (in order to understand production line processes and customers)
- Support projects such as technology upgrades/implementations of Tier 1 computer systems
- Review, understand and react to various monitoring systems for Tier 1 computer systems
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.