Overview
On Site
USD 23.75 - 27.50 per hour
Contract - W2
Contract - Independent
Skills
SAP BASIS
Authentication
Collaboration
User Experience
Business Cases
Technical Support
Help Desk
Active Directory
Microsoft Windows
ServiceNow
Multi-factor Authentication
SSO
Management
Service Desk
Communication
Attention To Detail
Conflict Resolution
Problem Solving
Manufacturing
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a skilled IT Support member to join our team on a contract basis in Andover, Massachusetts. In this role, you will provide essential IT support to users, focusing on authentication issues and system access. This position offers a unique opportunity to work closely with end-users, leveraging your expertise to deliver effective solutions and improve overall platform usage.
Responsibilities:
Create and manage ServiceNow tickets to document and resolve user issues.
Guide users through multi-factor authentication processes and troubleshoot related problems.
Provide step-by-step support to connect users to company platforms and applications.
Actively monitor and triage issues for a designated group of approximately 500 users.
Collaborate with internal teams to develop solutions that enhance user experience and platform engagement.
Offer basic troubleshooting support for Windows 10 and Active Directory-related issues.
Utilize the ServiceNow platform to track progress and ensure timely resolution of tickets.
Contribute to the development of a business case for improved end-user support based on data and insights.
Address and resolve service desk tickets related to single sign-on (SSO) and multi-factor authentication (MFA) challenges.
Requirements
At least 1 year of experience in an IT support or help desk environment.
Proficiency in using Active Directory and troubleshooting Windows 10 systems.
Familiarity with ServiceNow or similar ticketing platforms.
Strong understanding of multi-factor authentication (MFA) and single sign-on (SSO) processes.
Ability to manage and resolve service desk tickets efficiently.
Excellent communication skills to guide users through technical processes.
Detail-oriented with strong problem-solving abilities.
Experience in a manufacturing or similar industry is a plus.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled IT Support member to join our team on a contract basis in Andover, Massachusetts. In this role, you will provide essential IT support to users, focusing on authentication issues and system access. This position offers a unique opportunity to work closely with end-users, leveraging your expertise to deliver effective solutions and improve overall platform usage.
Responsibilities:
Create and manage ServiceNow tickets to document and resolve user issues.
Guide users through multi-factor authentication processes and troubleshoot related problems.
Provide step-by-step support to connect users to company platforms and applications.
Actively monitor and triage issues for a designated group of approximately 500 users.
Collaborate with internal teams to develop solutions that enhance user experience and platform engagement.
Offer basic troubleshooting support for Windows 10 and Active Directory-related issues.
Utilize the ServiceNow platform to track progress and ensure timely resolution of tickets.
Contribute to the development of a business case for improved end-user support based on data and insights.
Address and resolve service desk tickets related to single sign-on (SSO) and multi-factor authentication (MFA) challenges.
Requirements
At least 1 year of experience in an IT support or help desk environment.
Proficiency in using Active Directory and troubleshooting Windows 10 systems.
Familiarity with ServiceNow or similar ticketing platforms.
Strong understanding of multi-factor authentication (MFA) and single sign-on (SSO) processes.
Ability to manage and resolve service desk tickets efficiently.
Excellent communication skills to guide users through technical processes.
Detail-oriented with strong problem-solving abilities.
Experience in a manufacturing or similar industry is a plus.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.