Overview
Skills
Job Details
NO SPONSORSHIP - NO OPT
Senior Associate, Technology Operations
Linux scripting would be a plus
Linux knowledge is fine
Mainframe is a plus, will teach
The scheduling system, the preferred is UC4 but they are open to control-m
Per the job description during training they are required in office 5 days a week
They just have to have network knowledge
SALARY: $90k - $95k plus 10% bonus
LOCATION: DALLAS, TX
Hybrid 3 days onsite
2nd shift Tuesday-Saturday 230p 11p cst. 1st level incident identification and resolution.
**Please note this role would require you to be in the office five days a week for up to three months for mandatory training on 1st shift (Mon-Fri). After successful completion of training, you would work three days a week in office on 2nd Shift: Tuesday-Saturday (2:30pm-11pm cst)
Summary
The Senior Associate of Technology Operations is responsible for monitoring the production environment. It also includes reviewing processes and procedures throughout the Production environment and driving improvements throughout. This role will reside in Technology Operations and will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Cloud, Linux/Unix, Networking, Business Operations, Change/Problem/Incident Management. The primary focus of this role is to ensure that Production runs as efficiently as possible and being a technical liaison to teams to ensure that operational readiness, documenting the issues impacting the business and following best practices are being adhered to.
Responsibilities
Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, Linux/UNIX, Windows, Storage and Network platforms.
Monitor multiple applications and systems using approved software.
Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies.
Report and document any processing anomalies utilizing approved software. (Service Now / Remedy)
Maintain processing records and logs
Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution.
Assist with mainframe IPL s, and other system commands if and when required.
Support transmissions across SFTP/NDM.
Support MQ channels
Support the execution and troubleshooting of scheduling jobs.
Provide first-level support for Production Installs, D/R and Industry tests.
Maintain all off-site storage records and shipments.
Rerun/Restart failed backups and perform restores when required.
Work scheduled overtime when needed to ensure 24 x 7 coverage.
Qualifications
Basic knowledge of ITIL principles
Working knowledge of Scheduling applications / tools (UC4 / Control M)
Basic understanding of Network
Basic understanding of Unix / Linux
Basic understanding Windows
Basic understanding Storage
Basic knowledge of IBM JCL
Understands technical monitoring and metrics
Sophisticated understanding of enterprising technology
Mature understanding of the relationship between software and hardware
Basic Knowledge of Application life cycle and deployment
Knowledge of MQ (stop / start / recycle)
Problem/Incident management applications and tools experience
Education and/or Experience
[Required or in process of acquiring] Bachelor s degree in Computer Information Systems or a related discipline
3+ years of OS390 JCL and IBM utilities
3+ years working in a multi-platform environment including Windows, Linux/Unix and Storage. Strong network knowledge heavily favored.
3+ years working knowledge of an open systems scheduling product (UC4).
Some knowledge of cloud environment