IT Support Technician

RESPONSIBILITIES:
Join a rapidly growing professional services firm that's reshaping the technology landscape for accounting and consulting organizations across the U.S. With a team of over 900 professionals and a strong presence both nationally and offshore, we deliver strategic IT partnerships and workforce solutions that drive growth while maintaining a personalized, local approach.

The client is looking for a Level II IT Support Technician to join our dynamic IT team near Jericho, NY. This role is ideal for someone with experience in an accounting firm environment who thrives in a fast-paced, service-oriented setting. You will provide both remote and on-site technical support, ensuring smooth operations across hardware, software, and network systems.

Key Responsibilities:
* Respond to help desk requests via phone and ticketing system
* Document user issues and track them through resolution
* Collaborate with the IT Director to troubleshoot and resolve hardware/software problems
* Provide remote support to multiple office locations
* Install and maintain laptops, desktops, printers, and peripherals
* Support software including Microsoft Office, Adobe, VPN clients, antivirus tools, and tax/accounting applications
* Manage Active Directory accounts and security groups
* Maintain inventory logs and asset tracking
* Perform hands-on desktop support and preventative maintenance
* Test fixes and follow up to ensure user satisfaction
* Travel occasionally to branch offices
* Lift and transport computer equipment as needed

REQUIREMENTS:
* Experience with Microsoft Office, Active Directory, Group Policy, DNS, and DHCP
* Strong knowledge of computer hardware and Windows OS (desktop/server)
* Excellent interpersonal and customer service skills
* Strong analytical and problem-solving abilities
* Detail-oriented with solid documentation and organizational skills
* Flexibility to work extended hours during peak periods
* A+ Certification and ITIL Foundation preferred
* Familiarity with BYOD/MDM, ActiveSync Server, and Exchange is a plus
* Experience with accounting and tax software is a bonus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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