Service Desk Analyst

Overview

On Site
USD17 - USD20
Contract - W2

Skills

Service Desk Analyst

Job Details

job summary:

Position Summary: IT Support/Helpdesk Specialist



Are you a high-energy, people-oriented problem solver who enjoys helping others and thrives in a dynamic team environment? We're looking for someone ambitious, polite, and positive to join a technical support team, providing direct assistance to internal employees across departments.



This is not your typical helpdesk role - you'll become part of a tight-knit, customer service-focused IT team that supports everything from software issues to hardware troubleshooting. The customer doesn't require a four-year degree - just a great attitude and a genuine desire to learn and grow. Microsfoft Windows/Product knowledge a plus but also not required.



What You'll Be Doing:




  • Provide support to internal employees (not a remote role)


  • Troubleshoot and resolve technical issues such as network access, keyboards, software glitches, security and access issues


  • Use various various tools to remote in, configure, and fix issues


  • Collaborate via Microsoft Teams (video preferred) - not phone-based support


  • Handle a wide range of technical tasks, from basic support to more complex diagnostic work


  • Participate in a full-service IT environment - network, security, desktop, and beyond


  • Work with a support team that values research, independence, and customer-first service



What We're Looking For:




  • A go-getter with a strong work ethic and a natural customer service mindset


  • Someone who smiles through their work and stays positive under pressure


  • Comfortable with Microsoft Windows and typical IT tools (the customer will teach this and the rest)


  • A person who enjoys learning new things and sees this as a stepping stone to more


  • Friendly, outgoing, and enjoys working with people face-to-face


  • Open to cross-training and exploring other roles in IT within the customer over time



Position Details:




  • Location: Tallahassee


  • Team Size: You'll be joining a support desk of 7


  • Schedule: Full-time; re-evaluated every 6 months based on budget and performance


  • Growth Opportunity: Learn everything, and grow within or beyond the team



This role is a great fit if you're looking to get your foot in the door, build a strong IT foundation, and work with a team that values energy, positivity, and people skills just as much as technical know-how.





location: Tallahassee, Florida

job type: Contract

salary: $17 - 20 per hour

work hours: 8am to 5pm

education: No Degree Required



responsibilities:

Position Summary: IT Support/Helpdesk Specialist



Are you a high-energy, people-oriented problem solver who enjoys helping others and thrives in a dynamic team environment? We're looking for someone ambitious, polite, and positive to join a technical support team, providing direct assistance to internal employees across departments.



This is not your typical helpdesk role - you'll become part of a tight-knit, customer service-focused IT team that supports everything from software issues to hardware troubleshooting. The customer doesn't require a four-year degree - just a great attitude and a genuine desire to learn and grow. Microsfoft Windows/Product knowledge a plus but also not required.



What You'll Be Doing:




  • Provide support to internal employees (not a remote role)


  • Troubleshoot and resolve technical issues such as network access, keyboards, software glitches, security and access issues


  • Use various various tools to remote in, configure, and fix issues


  • Collaborate via Microsoft Teams (video preferred) - not phone-based support


  • Handle a wide range of technical tasks, from basic support to more complex diagnostic work


  • Participate in a full-service IT environment - network, security, desktop, and beyond


  • Work with a support team that values research, independence, and customer-first service



What We're Looking For:




  • A go-getter with a strong work ethic and a natural customer service mindset


  • Someone who smiles through their work and stays positive under pressure


  • Comfortable with Microsoft Windows and typical IT tools (the customer will teach this and the rest)


  • A person who enjoys learning new things and sees this as a stepping stone to more


  • Friendly, outgoing, and enjoys working with people face-to-face


  • Open to cross-training and exploring other roles in IT within the customer over time



Position Details:




  • Location: Tallahassee


  • Team Size: You'll be joining a support desk of 7


  • Schedule: Full-time; re-evaluated every 6 months based on budget and performance


  • Growth Opportunity: Learn everything, and grow within or beyond the team



This role is a great fit if you're looking to get your foot in the door, build a strong IT foundation, and work with a team that values energy, positivity, and people skills just as much as technical know-how.





qualifications:

Position Summary: IT Support/Helpdesk Specialist



Are you a high-energy, people-oriented problem solver who enjoys helping others and thrives in a dynamic team environment? We're looking for someone ambitious, polite, and positive to join a technical support team, providing direct assistance to internal employees across departments.



This is not your typical helpdesk role - you'll become part of a tight-knit, customer service-focused IT team that supports everything from software issues to hardware troubleshooting. The customer doesn't require a four-year degree - just a great attitude and a genuine desire to learn and grow. Microsfoft Windows/Product knowledge a plus but also not required.



What You'll Be Doing:




  • Provide support to internal employees (not a remote role)


  • Troubleshoot and resolve technical issues such as network access, keyboards, software glitches, security and access issues


  • Use various various tools to remote in, configure, and fix issues


  • Collaborate via Microsoft Teams (video preferred) - not phone-based support


  • Handle a wide range of technical tasks, from basic support to more complex diagnostic work


  • Participate in a full-service IT environment - network, security, desktop, and beyond


  • Work with a support team that values research, independence, and customer-first service



What We're Looking For:




  • A go-getter with a strong work ethic and a natural customer service mindset


  • Someone who smiles through their work and stays positive under pressure


  • Comfortable with Microsoft Windows and typical IT tools (the customer will teach this and the rest)


  • A person who enjoys learning new things and sees this as a stepping stone to more


  • Friendly, outgoing, and enjoys working with people face-to-face


  • Open to cross-training and exploring other roles in IT within the customer over time



Position Details:




  • Location: Tallahassee


  • Team Size: You'll be joining a support desk of 7


  • Schedule: Full-time; re-evaluated every 6 months based on budget and performance


  • Growth Opportunity: Learn everything, and grow within or beyond the team



This role is a great fit if you're looking to get your foot in the door, build a strong IT foundation, and work with a team that values energy, positivity, and people skills just as much as technical know-how.





skills: Position Summary: IT Support/Helpdesk Specialist





Are you a high-energy, people-oriented problem solver who enjoys helping others and thrives in a dynamic team environment? We're looking for someone ambitious, polite, and positive to join a technical support team, providing direct assistance to internal employees ac


Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.