Overview
On Site
USD 40,001.00 - 80,000.00 per year
Full Time
Skills
Network
Technical Support
Reporting
Provisioning
Operating Systems
Inventory Management
Web Browsers
RSA
Citrix
Customer Service
ASIC
ServiceNow
Microsoft Windows
Standard Operating Procedure
Data Entry
Communication
Security Clearance
Mobile Devices
IOS Development
Android
Active Directory
Microsoft Azure
Order Processing
Evaluation
Cellular
Switches
Voicemail
Database
CompTIA
Network+
Security+
SAP BASIS
Information Technology
Systems Engineering
FOCUS
Job Details
Job ID: 2506512
Location: WASHINGTON, DC, US
Date Posted: 2025-06-18
Category: Information Technology
Subcategory: Network Technician
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
Description
SAIC is seeking an On-site IT Support Technician to support a large federal government agency. Employee will report on-site, at a secure government location during the day shift excluding weekends and holidays. May report onsite to different customer locations within Washington, DC as needed.
Description of Duties
Qualifications
Required Education & Experience
Required Clearance
Desired Experience & Certifications
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Location: WASHINGTON, DC, US
Date Posted: 2025-06-18
Category: Information Technology
Subcategory: Network Technician
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
Description
SAIC is seeking an On-site IT Support Technician to support a large federal government agency. Employee will report on-site, at a secure government location during the day shift excluding weekends and holidays. May report onsite to different customer locations within Washington, DC as needed.
Description of Duties
- Interface with customers at an on-site location taking scheduled appointments and walk-ins.
- Assist customers with mobile device provisioning, activation, and enrollment.
- Assist customers with updating the operating system on Apple and Android devices.
- RSA soft and hard tokens (assigning, replacing, inventory management, etc).
- Troubleshoot GO virtual and GO browser issues and assist with logging in via PIV, RSA and Citrix.
Qualifications
Required Education & Experience
- AA Degree in related discipline and one year of related experience; Or, High School and two (2) years of related IT or customer service experience.
- B asic knowledge of ServiceNow or other ticketing systems.
- Basic knowledge of Microsoft Windows 10 workstations.
- Ability to work in a fast-paced environment.
- Ability to follow standard operating procedures and comply with data entry standards.
- Strong oral and written communication skills with experience working directly with end-users, including VIPs.
Required Clearance
- ship.
- Ability to obtain Secret clearance.
- Must obtain interim secret clearance prior to starting work.
Desired Experience & Certifications
- Basic knowledge of mobile device platforms (iOS and Android).
- Basic knowledge of Active Directory.
- Basic knowledge of Microsoft Azure.
- Cellular order processing, credit evaluation experience, number porting, cellular switch experience, paging, voicemail, and prepaid database knowledge a plus.
- CompTIA A+, Network+, Security+.
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.