Overview
On Site
$30 - $30 hourly
Contract - W2
Contract - Temp
Skills
IT infrastructure
Help desk
Administrative support
Enterprise software
Mobile devices
Acceptance testing
Inventory management
Issue tracking
Technical Support
Microsoft Office
Textual entailment
Documentation
Training
Computer hardware
Printers
Management
Policies
National Institute of Standards and Technology
Regulatory Compliance
Planning
Presentations
Laptop
iPad
iPhone
Job Details
RESPONSIBILITIES:
Kforce has a client that is seeking a Helpdesk Technician in Whitestone, NY.
Summary:
Under the direction of IT Infrastructure Manager, the Helpdesk Support Technician provides administrative support to the IT department as it delivers services to various stakeholders. The Helpdesk technician will be responsible for closing helpdesk tickets, assist IT projects; all while ensuring that IT standards and guidelines are closely followed by IT team members. Te Helpdesk Support Technician will aid in developing and maintaining IT documentation related to projects, enhancements, or support.
Responsibilities:
* Provide technical assistance, training, and support for company team related to computer systems, hardware, enterprise software or mobile devices
* Upgrade technology such as computers, peripherals, phones, and printers
* Perform acceptance testing procedures and post-installation reviews to ensure results meet user expectations
* Basic inventory management, maintain IT software licenses and upgrade schedules
* Opening, updating, and closing support tickets in ticketing system, as well as first level triaging and resolution of support requests
* Ensure rights management and security comply with company policy; Monitor operating environment to uphold NIST security compliance policies
* Assist in preparing functional, technical and all other IT relates documentation
* Assist IT project teams in planning and delivery of projects to the business; Assist in preparing project presentations, meeting agendas and minutes
REQUIREMENTS:
* Bachelor's degree required; Major in Computer Science, Information Systems, Business Administration, Engineering, or closely related field preferred
* 1-3 years of full-time experience in providing IT helpdesk services and administrative work required
* Experience assisting specifically with Office 365, Laptops, Apple laptops, iPad, and iPhone required
* Ability to lift up to 40 pounds and perform minor facilities functions (such as moving technology between desks, etc.) required
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Kforce has a client that is seeking a Helpdesk Technician in Whitestone, NY.
Summary:
Under the direction of IT Infrastructure Manager, the Helpdesk Support Technician provides administrative support to the IT department as it delivers services to various stakeholders. The Helpdesk technician will be responsible for closing helpdesk tickets, assist IT projects; all while ensuring that IT standards and guidelines are closely followed by IT team members. Te Helpdesk Support Technician will aid in developing and maintaining IT documentation related to projects, enhancements, or support.
Responsibilities:
* Provide technical assistance, training, and support for company team related to computer systems, hardware, enterprise software or mobile devices
* Upgrade technology such as computers, peripherals, phones, and printers
* Perform acceptance testing procedures and post-installation reviews to ensure results meet user expectations
* Basic inventory management, maintain IT software licenses and upgrade schedules
* Opening, updating, and closing support tickets in ticketing system, as well as first level triaging and resolution of support requests
* Ensure rights management and security comply with company policy; Monitor operating environment to uphold NIST security compliance policies
* Assist in preparing functional, technical and all other IT relates documentation
* Assist IT project teams in planning and delivery of projects to the business; Assist in preparing project presentations, meeting agendas and minutes
REQUIREMENTS:
* Bachelor's degree required; Major in Computer Science, Information Systems, Business Administration, Engineering, or closely related field preferred
* 1-3 years of full-time experience in providing IT helpdesk services and administrative work required
* Experience assisting specifically with Office 365, Laptops, Apple laptops, iPad, and iPhone required
* Ability to lift up to 40 pounds and perform minor facilities functions (such as moving technology between desks, etc.) required
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.