Overview
Skills
Job Details
Job Summary (Purpose):
The Senior Business Process Analyst position is responsible for the support and improvement of the key IT/Business processes within the area of focus for the AmeriGas Business. This position may have other Business Process Analysts reporting into it. This position provides technical and functional expertise in the areas of defining business requirements for improvements, project management of new initiatives and support for these new initiatives. In addition, this position helps define the business cases for each of the new initiatives.
Key Characteristics:
Develops clear picture of Current State processes and gaps to achieve future state
Works directly in the business groups to define new areas of improvement and prioritize process improvements.
Participates in design reviews, develops recommendations for how to improve or redesign relevant software tools to meet the needs of the company s process design.
Develops business process maps and translates functional requirements to hand over to Technology center teams or contractors to build out system changes.
Provide project management leadership to ensure new initiatives are delivered as promised to the business.
Works with business to define and build business case justification for new initiatives
Lead IT Single Point of Contact within a defined business area to drive new initiatives forward between business and IT
Knowledge, Skills and Abilities:
Leads design reviews, develops recommendations for how to improve or redesign relevant software tools to meet the needs of the company s process design.
Business end user expert in core area of business for AmeriGas (Finance, Sales and Marketing or Field Operations)
Many years of experience providing business analyst skills to quickly analyze and understand a new business requirement and translate back to IT to deliver solution.
Great attitude that always exudes a can do approach
Proven ability to build relationships within both business and IT
Strong analytical and problem-solving skills for analyzing and evaluating business requirements of varying complexity to determine appropriate technology solution
Strong organizational and project management skills, with the ability to meet objectives and deadlines
Proven experience building business case justifications and tracking the actual results after completion to validate the solution delivered what it set out to deliver
Ability to empathize with business units on how technology will impact their areas and how we can use technological change for the better
Education and Experience Required:
Bachelor s degree
6-10 years of process improvement or related experience
Good experience in current AmeriGas core technology centers (SAP, BI, Web and Mobility)
Has led at least 1 large scale implementation of IT solution as either overall PM or IT lead that had a significant impact on that business operations
Has managed a team of at least 1-3 direct reports in past experiences
Demonstrated experience lead teams of requirements analysts to collect, document and progressively elaborate requirements using use-cases; to develop general user requirements, detailed functional requirements and system specifications.
Ability to communicate verbally and especially in writing at a professional level and to distill complex technical data to a layperson's understanding with conciseness, clarity, and accuracy.
Strong relationship building skills and strong skills in coordination, project management, organizational and time management skills.
Experience in IT with an emphasis on requirements analysis