Help Desk Analyst

Overview

Hybrid
$43+
Contract - W2
Contract - 10 Month(s)

Skills

Help Desk
Service Desk
Tier 2
Tier 1
Health Care

Job Details

- Provide tier 1 support for Division applications
- Provide first level contact for incoming service requests
- Review incoming service requests for knowledgebase solutions
- Collect information from user for service requests
- Track, route and redirect unresolved service requests to correct resources
- Escalate complex issues to Tier 2 Service Desk resources
- Provision application access
- Identify and route Data Exceptions
- Walk users through problem solving steps
- Convey resolutions of service requests to users
- Resolve and Close low-level service requests
- Perform proper recording and documentation of activities and solutions
- Perform periodic knowledge base review
- Perform user access audits
- Perform user acceptance testing
- Research changes in pharmacies, hospitals, medications, and healthcare related datasets

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