Technical Support Engineer Python and C++

Overview

On Site
$60 - $65
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 11 Month(s)
Able to Provide Sponsorship

Skills

C++
Artificial Intelligence
Computer Vision
Issue Resolution
Conflict Resolution
Management
Data Collection
Computer Hardware
Problem Solving
Documentation
ROOT
Machine Learning (ML)
Reporting
People Skills
Fedora
Debugging
Project Management
Regression Testing
Python
Research
Prototyping

Job Details

C2C Role

Please share Profiles at

Hi,

Urgent need,

Technical Support Engineer_

Onsite role in Redmond (WA)


Job Summary:
seeking a skilled and experienced Technical Support Engineer to join their team and work on cutting edge technology. The successful candidate will work closely with the Product and Engineering teams to troubleshoot, maintain, and support our wearable device ecosystem (HW & SW) used in computer vision and AI research projects.

Requirements:
Minimum 2 years of experience providing technical support to users, with a proven track record of independently managing issue resolution and driving solutions to completion.
Demonstrated ability to effectively communicate complex technical concepts to technical and non-technical stakeholders, ensuring clear understanding and seamless issue resolution.
3+ years of experience in software or system engineering supporting developer tools and ecosystems
3+ years of experience with data collection root cause analysis
Experience in computer vision and or machine learning libraries - along with debugging SW failures
2-3 years of Python and C++ experience and expertise
Experience with Fedora and other OS
ML and algorithmic/model understanding
Experience with SDKs and developer ecosystem tools
Previous experience working directly with Engineering teams to resolve bugs and improve SW performance
Strong problem-solving skills and ability to work independently
Client is looking to onboard someone who has people skills, along with the technical background
Additionally ask
1. Previous experience supporting technical users and independently managing issue resolution
2. Ability to communicate technical concepts to non-technical audiences.

Nice to Have:
Self-autonomy and project leadership experience
Experience with cameras and optical systems and audio systems
Responsibilities included but not limited to:
Provide technical support for wearable devices used in research and dogfooding
Troubleshoot and resolve issues related to hardware and software components
Analyze frequent failures and suggest solutions to improve device or tooling performance
Create lasting solutions for recurring issues, including documentation for user support and engineering fixes
Maintain system documentation, including SOPs, known issues, and workarounds
Escalate non-standard issues to engineering and TPM teams using internal reporting tools
Debug errors and provide concrete bug fixes when possible
Collect data to verify device performance
Communicate with cross-functional partner teams to handle user support comms, escalations, and bug fixes landing and being resolved
Participate in activities such as prototyping, unit testing, regression testing, end-to-end testing, debugging, and troubleshooting
Provide first-level support for all technical issues
Train new employees and lead team initiatives
Create and update documentation (training, processes, etc.)

Thanks and regards

Shaik Wazeed

Sureminds Solutions

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