Network/Telecom Specialist / NG911 Administrative Specialist

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 3 Month(s)

Skills

Network Monitoring
Network Cabling
VoIP
Network
Telecommunications
Documentation
Computer Networking
Collaboration
Computer Science
Customer Satisfaction
Document Management
Incident Management
Information Technology
Internet
Microsoft
Microsoft Excel
Operating Systems
Organized
Scheduling
Writing
Leadership
Business Administration

Job Details

Network/Telecom Specialist / NG911 Administrative Specialist:

The NC911 NMAC Network Monitoring and Assistance Operations Center (NMAC) monitors the AT&T Esinet (Emergency Services Internet Network). This position assists the Tier I/II network technicians who monitor the hosted networks. Will provide incident response on the system(s), ticket narration, document management and will communicate with internal and external customers, site technicians, and customers alike. Will provide support to assist with tracking problems through to resolution. This position additionally supports NMAC leadership as well as 911 fee documentation.
Skills Required:
1. Bachelor s degree or 3 to 5 years in Information Technology, Computer Science, Business Administration or a combination of education and experience.
2. Understanding of technologies, operating systems, networking.
3. Knowledge and experience with Microsoft Excel
4. Self-motivated, enthusiastic, and able to handle multiple support cases
5. Strong writing skills to maintain organized documentation
6. Customer-oriented, and capable of providing high levels of client satisfaction
7. Collaborate and work well with others and supporting a team
8. Experience with VOIP technologies is a plus
9. Experience in a public governance sector is a plus.
10. Strong skills in time and calendar management for team and leadership
11. Knowledge of network cabling, network classification and network topology

Skill

Required / Desired

Amount of Experience

Total Years

Last used

Bachelor s degree or 3 to 5 years in Information Technology, Computer Science, Business Administration or a combination of education and experience

Required

3 Years

Understanding of technologies, operating systems, networking

Required

3 Years

Knowledge and experience with Microsoft Excel

Required

3 Years

Self-motivated, enthusiastic, and able to handle multiple support cases

Required

3 Years

Strong writing skills to maintain organized documentation

Required

3 Years

Customer-oriented, and capable of providing high levels of client satisfaction

Required

3 Years

Collaborate and work well with others and supporting a team, Experience with VOIP technologies is a plus

Required

3 Years

Strong skills in time and calendar management for team and leadership

Required

3 Years

Knowledge of network cabling, network classification and network topology

Required

3 Years

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