IT Manager - CRM Development

Overview

On Site
USD140,000 - USD175,000
Full Time

Skills

IT
Manager
CRM
Development

Job Details

Title: IT Manager CRM Development
Location: Phoenix, AZ (in-office)

We are seeking an experienced and collaborative IT Manager to lead our 14-person CRM development team supporting a critical Student CRM platform. This role is a blend of technical leadership, stakeholder engagement, and people management ideal for a candidate with deep Microsoft Dynamics 365 CE expertise who thrives in a solution-driven, respectful, and communicative culture.

Your Role:




  • Lead a cross-functional team of developers, BAs, QA, and support staff delivering CRM solutions that serve thousands of internal and external users


  • Oversee the architecture and delivery of Dynamics 365 CE (Sales/Customer Engagement) features, integrating with custom .NET applications and Azure-based services


  • Divide and assign team responsibilities, while providing coaching and performance development (1:1s, reviews, career pathing)


  • Partner with internal stakeholders including VPs and business unit leaders to gather pain points and translate them into CRM solutions


  • Guide team on best practices for data storage, automation, and platform scalability across a recently migrated cloud-based Dynamics environment


  • Provide oversight to light technical support staff who manage user configuration and system issues, ensuring effective escalations


  • Participate in solution design and, where needed, assist with proof of concept development to set technical direction


  • Promote collaboration and productivity in a team of high performers, balancing a light- and heavy-touch leadership style


  • Maintain documentation and ensure systems are secure, compliant, and aligned with organizational IT policies


What You ve Got:




  • Bachelor s degree in IT, Computer Science, or related field


  • Deep experience with Microsoft Dynamics 365 CE, including configuration, architecture, and business process implementation


  • 5+ years in IT leadership, including experience managing mid-sized technical teams


  • Strong communication skills, with a proven ability to influence both technical teams and senior business stakeholders


  • Experience in a hybrid cloud/on-prem environment; recent cloud migration experience is a plus


  • Understanding of full SDLC, Agile environments, and project delivery best practices


  • Proven ability to manage personalities, encourage collaboration, and maintain a high-performing team culture


  • Ability to evaluate architecture needs and lead CRM modernization or process optimization efforts


  • Certifications in Microsoft Dynamics, Azure, or Agile/Scrum methodologies preferred



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